Part - time Member Services Associate

Part-time Member Services Associate

CAMS, a community association management company, is looking for a Part-time Member Services Associate to work at a community in Wilmington, NC to provide a great first impression for the community, ensuring that all residents, guests, visitors and vendors are greeted and handled in a professional manner.

This is the schedule we are looking to fill:

Tuesdays: 3:00 p.m. - 9:00 p.m.

Wednesdays: 3:00 p.m. - 9:00 p.m.

Thursdays: 3:00 p.m. - 9:00 p.m.

Total of 18 hours. There is the opportunity for more hours if other staff needs time off or is sick. Pay rate is $15.00/hour.

Facility Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Open or close the Clubhouse as the shift requires.
• Follow daily shift duty documents and complete required checklists. Communicate any urgent issues that should be resolved by the GM, Assistant Community Manager (ACM) or Lifestyle Director (LD).
• In accordance with board-approved policies, administer membership programs, including but not limited to guest sign-ins, waivers, age qualification forms and owner contact information.
• Assist with room set up and take down for scheduled uses as needed.
• Periodically (hourly) walk the Amenity Center and adjacent amenities to identify guests who have not checked in, observe room capacities and assist members and guests as needed.
• While walking the facility, straighten anything out of place, pick up trash, wipe down equipment and generally keep the property clean and tidy.
• Enforce board-approved rules and regulations for use of the Clubhouse and adjacent amenities.
• Log in/out and distribute activity equipment as needed. Ensure that equipment is returned in good condition.
• Ensure incident reports are completed as necessary.
• Other department-related duties as assigned by the GM or other team members.

Administrative Responsibilities:

• Partners with the Administrative and Lifestyle teams to effectively manage the front reception area with inbound calls and visitors, as well as assist with various administrative projects.
• Greets all homeowners/visitors and determines their immediate needs.
• Filters inbound calls to determine appropriate direction.
• Check and respond to Front Desk emails.
• Alert appropriate team members immediately on any issue or concern.
• Keep Lifestyle and Fitness schedules up-to-date and accurate.
• Monitor daily Lifestyle events schedules, including Fitness, Clubs and Groups activities, and relay any concerns to the LD.
• Assist LD with event management, including accurately preparing Constant Contact lists and recording daily Square Reader activity on spreadsheets.
• Help inform members of activity offers through updating website calendars and member activity boards.
• Coordinate with Facilities Manager on issues regarding maintenance requests.
• Refer inquiries to appropriate resources.
• Monitors pickups/deliveries.
• Assist with maintenance of the library.
• Support events and activities as requested by the GM, ACM and LD.
• Performs other duties as assigned.

Requirements

• Graduation from high school
• Two years experience in a customer service position
• Experience working for a community association or recreation center (preferred)
• Strong computer skills
• Ability to maintain CPR/AED certification
• Ability to repetitively lift and move up to 25 lbs.
• Excellent customer service and communication skills.
• Ability to communicate effectively both orally and in writing.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to establish and maintain good working relationships with staff, residents, guests, volunteers and contractors.
• Exceptional organization and tracking skills.
• Strong conflict resolution skills. Excellent "people" skills.
• Ability to multi-task efficiently in a high volume, fast-paced environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.