Operations Manager

Operations Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Description

The Operations Manager reports to the Association's Director of Community Management (DCM) and is responsible for oversight of the day-to-day operations of the community, including the maintenance and repair of the community facilities, and oversight of infrastructure updates and renovation projects. They are responsible for directing and administering the implementation of all preventative and on-going maintenance needs. They are responsible for oversight of infrastructure renovation projects, safety infrastructure programs and initiatives to ensure the safety of the community, its residents, guests, team members, and facilities.

Requirements

Duties and Responsibilities include, but are not limited to:

• Develop, maintain, and execute a cost-effective, state-of-the-art perimeter access and safety infrastructure, including regular equipment reviews and updates.
• Oversee the preservation and maintenance of common areas and facilities, including vendor management, contract oversight, and planning for future improvements.
• Operate under the direction of the DCM and Board of Directors, providing regular updates through written reports and participation in meetings.
• Collaborate with the DCM to manage and implement long-term perimeter access and safety plans, ensuring equipment is regularly inspected, documented, and maintained.
• Respond promptly to equipment outages, initiate work orders, and coordinate timely repairs and replacements with vendors.
• Identify opportunities for system enhancements and stay current with emerging technologies and equipment updates.
• Develop and issue RFPs to thoroughly vetted vendors, ensuring competitive and well-sourced bids for equipment replacement.
• Evaluate vendor proposals, make budget-conscious recommendations, and maintain strong working relationships with service providers.
• Manage gate access software systems, ensuring supplies are stocked, records are accurate, and the system meets community needs.
• Research and recommend software improvements, staying informed on industry developments.
• Administer the community's landscape contract, conduct weekly inspections, ensure compliance, and recommend enhancements based on evolving needs and regulations.
• Oversee the long-range road improvement plan, including inspections, signage upkeep, and storm drain maintenance, while recommending updates based on current standards.
• Manage community lakes and, with the Assistant Community Manager, oversee the California Village water feature.
• Maintain gate house buildings and facilities, including scheduled inspections and servicing of roofs, A/C units, generators, and cleaning contracts.
• Identify repair and maintenance needs, initiate service requests, and monitor project completion within budget.
• Order supplies within budget and provide recommendations for future budgeting.
• Assist the DCM in preparing the annual budget.
• Maintain detailed records of equipment maintenance, repairs, replacements, and inventory.
• Review and respond to correspondence from staff, Board members, homeowners, Club staff, DCM, and Desert Resort Management.
• Ensure proper registration and maintenance of all vehicles and golf carts in compliance with HOA and DRM procedures.
• Support Club safety and security infrastructure reviews and provide recommendations to the Club CEO.
• Lead various operational assignments as requested by Desert Resort Management, DCM, the Board of Directors, the Club CEO, and homeowners.
• Other duties assigned

Knowledge and Skills

• Proven project management experience, preferably in security technology, including vendor evaluation, onboarding, and oversight.
• Familiarity with security equipment, landscape maintenance standards, and building maintenance and repair requirements.
• Goal-oriented with a commitment to continuous skill development and collaborative teamwork.
• Self-motivated, organized, and detail-oriented, while remaining open to guidance and feedback from colleagues.
• Professional in appearance with strong communication and report-writing skills.
• Skilled in building respectful, collaborative relationships with vendors, service providers, colleagues, Club staff, homeowners, and members.
• Experience with Homeowners Associations, Private Clubs, or other customer-focused environments, with an understanding of the expectations of high-end clientele and a dedication to exceptional service.

Education and Experience

• Minimum High School graduate or GED, AA degree preferred
• Minimum three (3) years office/clerical experience.
• 2 - 4 years of directly related or closely related experience
• Previous experience in the HOA industry or 2 - 4 years of Community Association or Club experience
• 1 – 3 years of Management and/or Supervisory experience

Certifications or Licenses:

• Industry Specific License preferred or willingness to obtain

Working Conditions

• Typical office environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and to reach above shoulders with hands and arms in order to file a variety of documents; use hands and fingers to input data to information system; and talk or hear in order to gather and provide information on departmental processes. The employee is often required to sit in order to process information and conduct data entry activities.

Environmental Demands

Work is performed in a climate-controlled office without exposure to adverse environmental conditions such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, toxic agents, violence, disease, or pathogenic substances.

Wage Range: $71k - $75k annually depending on experience.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.