Onsite Customer Service Representative

Build Your Future, Strengthen Communities – Grow with Common Interest Management Services

We are one of the fastest-growing HOA management companies in Northern California looking for top talent to join our team at our Modesto location! We are a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service.

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan, vacation, sick leave, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

This position offers advancement opportunities, with high-performing Customer Service Representatives eligible to join the Management Training Program, which provides training and certification to become a Community Association Manager within 1-3 years.

How You'll Make An Impact

You will be a part of our Administrative and Customer Service Team providing administrative support and customer service for multiple homeowners' associations, working with the Community Association Managers and Senior Management staff. Your professionalism, respect for your peers, and a faithful commitment to our company's values is what sets you apart.

• Responding to calls and emails, greeting clients, and distributing keys and remotes.
• Tracking work orders, violations, and architectural applications and filing.
• Preparing meeting documents, maintaining reports, and managing correspondence.
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
• Working full-time onsite, Monday through Friday from 8:30am to 4:30pm.
• Pay range is $45,000 - $50,000 annually

Requirements

What You Bring

• Work Experience: 2+ years of customer service experience in a call center environment.
• Education: High school or equivalent.
• A professional, pleasant phone presence and the ability to handle challenging clients.
• Technology Native: Proficiency in Microsoft Office (Word, Excel, Outlook) and customer relationship management software.
• Experience in HOA management, property management, real estate, or escrow is a plus.
• Clear track record of great customer service.
• Extrovert with a passion to talk with new people.
• Time management and organizational skills with an ability to multi-task.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.