Customer Service Representative

Customer Service Associate

The Customer Service Associate is responsible for assisting customers with any troubles or inquiries they might have. Often, customer service associates help customers over the phone or via email, but they may also deal with customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

Daily responsibilities:

• Act as the first point of contact for customers visiting the office when needed.
• Meet and greet customers and homeowners.
• Answer phones and manage emails.
• Research customer account information in the database and respond to inquiries in-person, by phone, or email.
• Collect payments.
• Data entry. Update homeowner and association information in the database.
• Use conflict resolution techniques to resolve customer issues.
• Coordinate with customers to resolve any billing inquiries.
• Act as the first point of contact for customers seeking help with products or technical issues.
• Provide troubleshooting and technical assistance to customers.
• Assess the customer's needs and translate into solutions.
• Process print jobs, scanning and faxing as general office support when needed.
• Stock and manage supply inventory.
• Other duties as assigned.

Requirements

• High School Diploma or GED Required.
• 1+ years of office work experience.
• Customer service driven and team oriented.
• Excellent communication skills, written and spoken.
• Proficient in Microsoft office products.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Self-motivated, proactive, detail oriented, maintain clean and organized work space.
• Able to prioritize tasks, manage time, and meet deadlines.