Customer Service Representative

Customer Service Associate

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

Job Description

Associa is currently looking for a Customer Service Associate to join our team in Palm Desert, CA. As a Customer Service Associate, you will be responsible for assisting customers with any troubles or inquiries that they might have. Often, customer service associates help customers over the phone or via email, but may also have to help customers in person. A customer service associate must possess a service-oriented attitude, as well as a friendly and personable attitude.

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated a Great Place to Work for eight consecutive years, and many of our locations have been awarded as Best and Brightest.

Compensation: $20.00/hour; direct experience highly considered.

Employment Type: Full Time

Work Location: 42635 Melanie Place, STE 103, Palm Desert, CA. 92211

How will you make an impact?

The Customer Service Associate helps the company grow by:

• Acting as the first point of contact for customers seeking help with products or technical issues. Provide troubleshooting and technical assistance to customers.
• Using conflict resolution techniques to resolve customer issues.
• Acting as the first point of contact for customers seeking help with products or technical issues, and helping provide troubleshooting and technical assistance to customers.
• Processing print jobs, scanning, and faxing as general office support when needed
• Updating homeowner and association information in C3 and shared files.

Requirements

• Proficiency in Microsoft Office (word, excel, outlook)
• At least one year of directly related or closely related experience
• Able to work effectively with others in person and in group settings
• Able to communicate effectively and professionally on the phone, email, and in person.
• Must be able to operate general office equipment (copier, fax, phone systems, etc.)
• Professional customer service skills
• High School Diploma or GED

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.