Senior Manager, Call Center & Provider Solutions ( Call Center Sales Analytics )

Senior Manager Of Provider Solutions

Under the direction of the chief growth officer, the senior manager of provider solutions will lead a high-performing sales team focused on supporting and expanding AssistRx technology solutions for healthcare providers (HCPs). This individual will oversee both the account executives and provider solutions specialists, driving platform adoption and engagement, managing operational execution, tracking and reporting on all team KPIs, and aligning sales efforts with organizational growth goals.

Extremely preferred: Experience in HCP-facing sales or working with HCP-facing platforms

Team Leadership & Performance Management

– Manage a team of 6 (3 Account Executives and 3 Provider Success Specialists)

– Set clear goals and expectations, coach performance and support career development

– Monitor daily operations to ensure effective team performance and accountability

– Support CRM strategy with commercial operations leadership

Sales Strategy & Growth

– Own and execute strategies to drive adoption and expansion of our HCP-facing products

– Create and maintain sales enablement resources and best practices

– Collaborate with marketing and product teams to inform campaigns and roadmaps based on field feedback

Compensation & Incentives

– Design and manage commission structures that align with business priorities

– Track performance metrics and payouts; adjust plans as needed to optimize results

Territory & Account Management

– Oversee territory alignment and ensure optimal coverage of key market segments

– Support equitable distribution of leads and opportunities to drive performance

Reporting & Forecasting

– Develop regular performance reports and dashboards for leadership visibility

– Analyze trends to support proactive decision-making and improve retention and conversion

– Report on key metrics including team productivity, provider engagement, and platform growth

Retention & Attrition Management

– Monitor usage and engagement to proactively reduce attrition

– Develop retention strategies and workflows to maintain high satisfaction and ROI for providers