Systems Support Specialist - Remote Eligible

Systems Support Specialist

In general, the purpose of the Systems Support Specialist is to assist in the development and roll-out of special reports, new systems, and the maintenance of existing systems. The Systems Support Specialist is expected to take a hands-on approach to necessary duties to accomplish objectives and facilitate the successful performance of others. The Systems Support Specialist assists with migrations, Gross Potential Rent, and month-end reporting. The Systems Support Specialist will help resolve issues and assist employees with the property management software system. The Systems Support Specialist is the first point of contact with the support team.

Essential Duties & Responsibilities

• Maintain the property management software & Quickbase system and create custom reporting.
• Maintain, generate, expand reporting in Quickbase system & general back end management upkeep.
• Maintain Tableau workbooks weekly.
• Assist with month-end reporting and potential gross rent.
• Assist with migrations.
• Develop and maintain the Microsoft dynamic CRM platform within Office 365, including developing new functionality, bug tracking/remediation, tracking leads and processes and timelines, adding users, daily maintenance and updating, etc.
• Integration of systems into the Microsoft Flow workflow product, including developing, expanding, and maintaining the trigger system for incorporating employee status change, weekly workbook files, etc.
• Creating and implementing new Microsoft forms for takeovers surveys, Due Diligence, etc.
• Develop, expand and maintain Asset power apps; updating of front-end of system and user interface side.
• Build, expand and maintain running reports in new Microsoft reporting platforms, including PowerBI and Microsoft Reporting Services.
• Access disparate data sources (Databases, XML, and flat files) and apply internal and external business rules, policies, and data quality measures
• Assess/verify the effectiveness and accuracy of new data sources
• Develop analytics visualizations, reports, and dashboards in Tableau and PowerBI
• Management of users, files, and processes for ShareFile application management.
• Generate monthly and weekly reporting, creating custom reporting as requested.
• Assist with special projects
• Assisting in resolving support tickets and holding a backup for support as needed.

Education & Experience

• Bachelor's Degree preferred or two years of housing experience or equivalent.
• Property management software skills preferred; ResMan, Entrata, RealPage.
• Ability to understand and perform all on-site software functions; advanced computer and development skills required.
• Reporting & Support – able to assist with report distribution to clients, manage user administration, and assist with system support and compliance.
• Forward Thinking – this role requires someone who is analytical and can problem-solve quickly.
• Communication – This candidate needs to have the ability to clearly and professionally communicate with teammates and clients.
• Customer Service – this role requires someone focusing on providing extraordinary customer service experiences for internal and external clients.
• Problem Solving – this role requires someone who excels in troubleshooting and can analyze a problem quickly.

This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice.

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