Support Associate - Social Impact

Aspire Indiana Health Administrative Support

Aspire Indiana Health is a nonprofit provider of comprehensive "whole health" services including primary medical care, behavioral health, recovery services and programs addressing the social drivers of health such as housing and employment. Aspire has health centers in four Central Indiana counties serving Hoosiers of all ages and walks of life.

This individual is responsible for providing excellent customer service, both internally to Aspire employees and externally to Social Impact clients and other partners by providing a variety of administrative duties to support Aspire Indiana Health.

Responsibilities include:

• Monitoring all communication channels (i.e.: email, phone, referral forms), responding and following up on referrals
• Responding promptly to client and staff requests via telephone, email, Electronic Health Record (EHR) messages
• Providing accurate information regarding Aspire procedures, policies, fees, scheduling, etc. to staff and clients, contractors, referral sources, and community partners
• Electronically filing consumer charts, reports, billing and miscellaneous paperwork accurately
• Linking participant with the appropriate Social Impact programs and responding to all referrals within the acceptable time frame

Education/Experience:

• High School Diploma or equivalent required
• One (1) year of customer service experience required
• Knowledge and application of utilizing social service systems (school systems, child welfare, corrections, etc.) preferred

Benefits:

• Group Medical (PPO and HSA Plans)
• Affordable visits, labs, and prescriptions through Aspire Indiana Health clinics
• Health Savings Account
• Group Dental and Vision Plans
• Prescription coverage, including low copays on all covered medications through select pharmacy locations
• Employee Wellness Program
• Group Life, AD&D Insurance
• Long Term Disability
• Short Term Disability
• Paid-Time Off (PTO)
• Paid Holidays
• Paid Bereavement
• Retirement Plan with generous employer match - Up to 6% match
• Employee Referral Bonus Program
• Your Money Line Financial Wellness Program

Eligibility dependent on full time or part time status. Not all benefits are offered to part time or temporary employees.

Drug screen, TB test and extensive background checks (including Criminal History, Sex Offender Registry Search, State Central Registry Check, Education Verification, and Professional References) are required of all Aspire employees.

All individuals who join Aspire are strongly encouraged to have a flu shot and be vaccinated against COVID19 prior to joining Aspire to further protect our staff and the patients we serve. We also adhere to CDC protocols including wearing masks, social distancing, and sanitizing.

Aspire Indiana Health is an Equal Opportunity Employer.