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Head Of Operations, Us

Build and maintain all local SOPs and management reports for the US market.
Remote
Expert
$120,000 - 200,000 USD / year
2 weeks ago

✨ About The Role

- The Head of Operations will be responsible for overseeing operational performance in the US market. - This role involves launching Aspire in the US and building local standard operating procedures (SOPs) and management reports. - The candidate will supervise various operational functions, including onboarding, customer support, and payment processing. - They will continuously monitor user journeys and client incidents to ensure a seamless experience on the platform. - The role includes participating in the hiring process for US team members and collaborating with internal and external stakeholders.

âš¡ Requirements

- The ideal candidate has over 10 years of operational experience, particularly in fintech leadership roles. - They possess a comprehensive understanding of financial services, including payments and financial crime. - Strong communication skills are essential, as the role involves interaction with senior executives and on-the-ground teams. - The candidate should be able to develop a vision and action plan, executing it effectively while rallying support from other leaders. - A customer-obsessed mindset is crucial, with the ability to empathize with clients and prioritize their needs.
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Head Of Operations, Us
Remote
$120,000 - 200,000 USD / year
Operations
About Aspire
All-in-one Finance OS for businesses