✨ About The Role
- The Head of Operations will be responsible for overseeing operational performance in the US market.
- This role involves launching Aspire in the US and building local standard operating procedures (SOPs) and management reports.
- The candidate will supervise various operational functions, including onboarding, customer support, and payment processing.
- They will continuously monitor user journeys and client incidents to ensure a seamless experience on the platform.
- The role includes participating in the hiring process for US team members and collaborating with internal and external stakeholders.
âš¡ Requirements
- The ideal candidate has over 10 years of operational experience, particularly in fintech leadership roles.
- They possess a comprehensive understanding of financial services, including payments and financial crime.
- Strong communication skills are essential, as the role involves interaction with senior executives and on-the-ground teams.
- The candidate should be able to develop a vision and action plan, executing it effectively while rallying support from other leaders.
- A customer-obsessed mindset is crucial, with the ability to empathize with clients and prioritize their needs.