Guest Service Supervisor - Limelight Ketchum

Guest Service Supervisor - Limelight Ketchum

Limelight Hotels by Aspen One provide authentic and contemporary connections to their communities and the adventures that surround them. Set in the heart of elevated and unique locations, each Limelight hotel is carefully designed with distinctive design and purposeful functionality, created to evoke a sense of place and a point of view.

Current locations include across Colorado in Aspen, Snowmass, Denver, and Boulder (just opened fall 2025); Ketchum, Idaho; Mammoth, California (coming by the end of 2025); and Charleston, South Carolina (coming in 2028).

The Guest Service Supervisor is responsible for overseeing the daily operation of the Guest Service team, assist with managing guest inquires and the guest services team. The Guest Service Supervisor will act as key point of contact for staff and guests. This role reports to the Front Office Manager.

Applications for this position will be accepted until October 2, 2025.

Essential Job Functions/Key Job Responsibilities:

• Train new Guest Service employees on hotel processes and procedures while acting as a support for questions
• Assist front desk supervisor in cross training employees when needed
• Ensure Front Office Leadership is aware of the guest's comments and/or complaints
• Assist the Front Office Manager with payroll and scheduling
• Report all accidents to Front Office Leadership, Director of Operations and General Manager immediately and complete appropriate paperwork
• Oversee inventory and replenishment of vehicle supplies
• Oversee regular maintenance of oil and brake fluids, tire pressure, swapping of ski and bike racks
• Point of contact with Audi dealership regarding Audi Experience vehicles and assist guests with Audi Experience waiver signature
• Comply with all policies and procedures for Limelight Hotels, Guest Services Department and Aspen One
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels permit
• Other duties as assigned

Education & Experience Requirements:

• Must be over 18 years of age
• A valid driver's license is required
• High School Diploma or high school equivalent preferred
• 3 year of guest / customer service skills preferred
• 2 years of management experience preferred

Knowledge, Skills & Abilities:

• Proficient knowledge of industry trends and best practices
• Proficient knowledge in company policies and procedures
• Detailed knowledge of internal processes, workflows, and decision-making protocols
• Skills in leading a team, providing direction, and motivating employees to reach their goals
• Proficiency in planning, managing, and executing projects within scope and deadlines
• Skill in assigning tasks and responsibilities to team members based on their strengths
• Ability to solve complex issues and find solutions in challenging situations
• Follows all safety policies and procedures and exercises caution when working
• Ability to work in collaboration with others to achieve team goals
• Ability to make informed decisions quickly, considering both short-term and long-term impacts
• Ability to handle difficult customer interactions and ensure high levels of satisfaction
• Ability to manage multiple priorities and projects simultaneously without sacrificing quality

Work Environment & Physical Demands:

• Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
• Regularly work indoors with no adverse conditions
• Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance

Job Benefits:

• Health, Dental and Vision Insurance Programs
• Flexible Spending Account Programs
• Life Insurance Programs
• Paid Time Off Programs
• Paid Leave Programs
• 401(k) Savings Plan
• Employee Ski Pass and Dependent Ski Passes
• Other company perks

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered.