Guest Services Usher/ticket Taker

Guest Services Usher/Ticket Takers

This position must possess the ability to work all Front of House areas. This position also assists all aspects of Guest Services, including services for persons with disabilities, VIPs and other departments as needed.

Greets guests upon entry to the building and seating areas in a professional and courteous manner

Processes tickets at all entrances of Mohegan Arena

Seats guests according to ticket numbers and assists guests with all questions and/or concerns

Monitors door entrances, exits, and stairways, including all passenger and freight elevators, keeping unauthorized persons out of restricted areas

Assists all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed

Patrols and maintains Front of House areas of Mohegan Arena, ensuring that all Front of House areas are clean, safe, and secure

Evaluates assigned locations for any housekeeping or operational issues or repairs prior to doors for events and reports any findings to the information booth immediately

Reports all incidents and emergency-related activities to information booth/Supervisor in a timely manner

Must be able to clean any debris/trash left behind post event in their assigned location(s) of the building and Suite Level balconies in a timely manner. All lost/found items will be reported and turned into the Supervisor at the info booth.

Assists with the placement and removal of chairs on the event floor before and after an event

Performs other duties as assigned or needed, including but not limited to, Housekeeping and Changeover duties to assist other departments in the event-day operations of the facility.

Must possess knowledge of Guest Services/Customer Service and the ability to interact with guests in a professional and courteous manner

Some knowledge of radio communication is preferred

Must be clean and neat in appearance and follow required dress code for the position

Must possess the ability to walk freely up and down steps and stand for long periods of time

Must possess the ability to work in an elevator for extended periods of time

Must possess the ability to work hours as dictated by events

Must possess the ability to work a flexible schedule to include days, nights, weekends, and holidays, work as part of a team, and have reliable transportation

Must possess the ability to read, write, and communicate effectively

This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job

ASM/Mohegan Arena is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.