Guest Services And Security Supervisor

Security Officer

Ensure enforcement and compliance of the venue's Event Policies at all times. Assist with directional and informational inquiries. Serve as escalation point for complaints/issues. Appropriately document all major/minor incidents. Deploy staff for events. Assign appropriate shift, breaks, and necessary equipment. Train staff in basic guest service and security skills. Actively monitor staff interactions with Dignity Health Arena, Theater & Convention Center, Bakersfield Ice Sports Center, Dignity Health Arena Amphitheater venue guests, clients, artists/athletes, and employees at all events to ensure a safe, secure, comfortable entertainment experience for all. Provide leadership and guidance to staff. Serve as mentor/coach to all Security employees. Provide timely, appropriate feedback to staff on performance, both positive and corrective. Effectively communicate escalated employee issues to Event Services Management Team. Administer appropriate performance reviews, counseling and disciplinary documentations as needed to ensure compliance of Dignity Health Arena, Theater & Convention Center, Bakersfield Ice Sports Center, Dignity Health Amphitheater company/department policies. Exhibit the ability to accept responsibility for the performance & conduct of the entire event services team assigned to the deployment. Exhibit leadership qualities, motivate staff & lead by example. Be able to supervise building's 24/7 posts (loading dock, and Security Command Center). Be able to conduct department's daily inventories as needed. Conduct department's equipment checks (hand wands bollards, radios, CCTV). Contact service providers and vendors to ensure equipment is maintained as needed. Assist with updating department's Standard Operating Procedures (SOP's) for all posts. Knowledgeable of building's Fire Alarm systems. Provides general information about venue or event as needed. Checks for credentials and allows access as required or designated. Will provide guest with a welcoming and stress-free experience. Monitor access points for prohibited individuals may attempt to bring into the facility. Interact in a professional manner when dealing with other building staff, clients, guest, supervisor, and corporate staff. Comply with all legal & ethical instructions given by department Supervisors. Conduct patrols of the building on a regular basis. Monitor and remotely operate an array of cameras. Man fixed-post positions, monitor and report activity. Respond to all security & safety related calls in a timely manner. Exhibit exemplary conduct & appearance while on duty. Comply with & adhere to all the department's performance, conduct, & attendance standards. Adhere to the Security Department's Prime Directives. Write report, report any malfunctions, misconduct or operational safety issues. Interview witnesses, write incident report as necessary. Assist with the development and implementation of public safety plans for the day to day operations or special events. Conduct regular inspections of all floors and exhibits, rotate post as assigned. Other duties as assigned.

Required Qualifications: High school diploma or equivalent-Some College Preferred. 6 months to 1 year customer services experience, preferably in a similar environment. Ability to communicate effectively in English. Ability to pass a pre-employment background check, employment verification, and post-offer drug screening test. The employee must maintain a neat, clean and well-groomed appearance per the AEG Human Resources Policies and Procedures (Event Services Department). Must be able to stand for long periods of time, and withstand various weather elements such as high temperature and rain. Pleasant and Positive personality. Must be able to work in a fast paced environment. Must be available to work at least two (2) events per week; including all events on Fridays, Saturdays. Commonly events are scheduled from 5pm to 10pm for hockey games. An understanding of the rule of law & the relevant penal codes. Ability to represent the Event Services Department in an exemplary manner. Ability to maintain good business relations with all the employees & managers in other departments. Ability to exhibit maturity by making sound judgment. Ability to sit, walk, stand, lift 45 lbs, reach, pull, push, grasp, and drag. Assist with checking in packages, visitors, and vehicles. Ability to memorize, recollects, and quickly retrieves relevant information. Ability to interact effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances without the loss of composure. Ability to maintain patron, employee, and company confidentiality. Other duties as assigned.

Work Conditions: Tasks are performed with moderate supervision. Walking & standing occurs 90% of the time. Talking, hearing, walking, running, & vision activities occur continuously. Some tasks may require employees to come in contact with hazardous chemicals. Employee should use precautions & follow safety guidelines.