Guest Service Lead Of El Paso Water Parks

Guest Service Lead El Paso Water Parks

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Guest Services. Guest Services are responsible for welcoming our guests and setting the tone for a positive and fun environment for all to enjoy! Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.

Position Summary: The Guest Services Lead reports to the Guest Services Supervisor and is responsible for assisting in all areas of the guest services department. This role involves overseeing staff, supervising and coordinating programs and personnel to ensure the highest level of customer service and satisfaction. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

Essential Duties & Responsibilities:

• Welcome guests to our El Paso Waterparks in a warm friendly manner.
• Assists in overseeing daily operation of the guest services department.
• Assists in coordination of department schedules.
• Ability to problem solve and react quickly to guests needs.
• Complete daily tasks and checks lists regarding cash handling, opening, and closing procedures as needed.
• Ability to implement strategic sales initiatives as trained by Guest Service supervisor or Management.
• Ability to implement strategic sales initiatives training with Guest Service staff members.
• Ensures Guest Services employees rotation and breaks are done efficiently.
• Explain various ticket and season pass purchase options and stay up to date with ticket prices, park operation and policies.
• Initiates conversation with guests, maintaining proper eye contact and providing relevant information regarding attractions, park information, and special events.
• Ability to assist with and/or act as the host for daily operations for birthday parties, Cabana Rentals, or any Special Groups or events.
• Responsible for cash/credit card handling and end of day reconciliation of all admissions and retail sales and Food & Beverage.
• Ability to conduct audits within the department.

Qualifications & Skills:

• Must be 16 years of age or older required.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• When required, must work outdoors in various weather conditions to ensure a wonderful experience for guests.
• Effective Communication and interpersonal skills.
• Must be able to obtain or have a current Food Handler's certificate.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.
• Computer knowledge and typing skills.

Minimum Education & Experience:

• Working towards a High School Diploma or GED preferred.
• 1-2 years in customer service and/or related field.

Computer Skills:

• Operate a computer using Windows, Microsoft Office, and other standard office equipment preferred.
• Experience in operating a POS (Point of Sale) System preferred.

Physical Demands:

• Ability to communicate verbally, walk, climb, kneel, and move around facility, heavy lifting, and carrying, stooping crawling and equipment operation.
• Ability to work in prolonged stationery position and move about the facilities for prolonged periods of time.
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
• Comfortable working outdoors in various weather conditions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor