Aquatic & Park Service Lead Of El Paso Water Parks

Aquatics & Park Services Lead

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for Aquatics & Park Services Lead. The El Paso Water Park Aquatics & Park Services Lead is responsible for providing a safe recreational environment by ensuring guests follow water park policies and responds to any emergencies in a timely manner. Each water park location features a unique theme with water slides, climbing walls, lazy rivers, kiddie playgrounds and leisure pools.

Position Summary: The Aquatic & Park Service Lead reports to the Aquatic & Park Service Supervisor and is responsible in assisting with all areas of the Aquatics/Park Service department and is pivotal in collaboratively maintaining pool safety by vigilantly monitoring activities and engaging with patrons and provide quality service for swim lesson programming to jointly uphold safety standards if required. This role involves overseeing staff, ensuring safety compliance, maintaining facility standards, and proper record keeping. This position requires coordination with all departments of El Paso Water Parks and ensures proper and efficient operation, care and maintenance of the facilities.

Essential Duties & Responsibilities:

• Enforce all rules and regulations.
• Ensures lifeguard rotations and breaks are done efficiently and in accordance with Ellis & Associates, State, and Local regulations.
• Provide needed supervision to prevent accidents.
• Assist with the Aquatics & Park Service supervisors to ensure smooth operation of the facilities.
• Responsible for assisting in leading a team of approximately 30+ lifeguards within the aquatics department, enforcing established rules, complying with regulations, and maintaining a professional appearance and demeanor.
• Assist in performing supervisory tasks of a team, including resolving conflict, coaching, and developing others, promoting teamwork, and performance management.
• Responsible for monthly auditing quota-observing lifeguards 10/20s, live action drills, and operational manikin drops.
• Follow proper procedures when testing pool chemicals if necessary.
• Will serve as the Management Responder for any first aid or medical needs. Responsible for ensuring proper care, directing guests(s) to off-site medical care, or activating the Emergency Action Plan as needed. Will complete all first aid reports with clear factual statements.
• Responsible for the care and maintenance of issued equipment.
• Participate and assist with in-service training programs for safety, customer service at all water park facilities.
• Keep the water park areas clear of dangerous objects and substances.
• Enforce El Paso Water Parks, Ellis & Associates and Legends Global safety standards.
• Will serve as the first management integration for all aquatics related guest concerns. Must be able to think critically and empathetically to reach conclusions.
• Act as a first responder and jump in the water to keep guests safe.
• Assist in maintaining proper aquatics records.
• Immediately report needed repairs to the aquatics supervisor, assistant manager and/or manager.
• Present a favorable, professional public image.
• Perform related duties as assigned by Aquatic & Park Service supervisor and or manager.
• Assist in opening, closing, and operating of the facility as directed by management.
• Complete all required company trainings and compliance courses as assigned.
• Assist in maintaining pools by brushing, skimming, vacuuming, scrubbing, etc. as required.
• Adheres to company standards and maintains compliance with all policies and procedures.
• Ensuring that guests receive outstanding customer service by providing a friendly, fun, safe environment.
• Maintains high standards, positive attitude, and professional appearance.
• Attend staff meetings as required. Develop and maintain a harmonious working relationship with all other departments.
• Work extended and/or irregular hours including nights, weekends and holidays as needed.
• Recognize and respond effectively to all emergency situations.
• Maintains current certifications and stays up-to-date professionally in the aquatics and risk management field.
• Performs other related duties as assigned.
• Recognize and respond effectively to all difficult/emergency situations.
• Assists in training and managing Park Services Team including COVID polices, proper chemical training, and cleanliness training.
• Follow and enforce all sanitation procedures including safety guidelines and OSHA requirements.
• Oversee daily tasks associated with maintaining cleanliness of the park including sweeping, brushing, cleaning, and stocking restrooms, emptying trash cans, etc.

Qualifications & Skills:

• Must be 16 years of age or older.
• Ability to understand and follow verbal directives and written directions.
• Bilingual (English and Spanish) preferred.
• Must be able to swim, perform water activities and rescues.
• Must be able to swim 50 yards (front crawl or breaststroke), swim under water for 10 feet, and retrieve a 10-pound brick from bottom of a pool (shallow water).
• Must be able to swim 200 yards (front crawl or breaststroke), tread water for 2 minutes with hands out of the water and retrieve a 10-pound brick from the deepest part of the pool (deep water).
• Maintain an effective working relationship with clients, employees, vendors, patrons, and others encountered in the course of employment.
• Current Ellis & Associates (or equivalent) lifeguard certification preferred or able to attain certification upon hire.
• Recognizes an emergency and takes appropriate action.
• Demonstrates leadership experience with team-oriented approach.
• Excellent verbal communication skills.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.

Minimum Education & Experience:

• Working towards a High School Diploma or GED preferred.
• Preferred two years of experience in aquatics operation: lifeguarding, lifeguard training, swim instruction.
• Ability to Swim.

Computer Skills:

• Operate a personal computer using Windows, Microsoft Office, and other standard office equipment preferred.

Physical Demands:

• Ability to work in a stationery position and move around the facilities for prolonged periods of time.
• Ability to bend routinely and repetitively to lift 20lbs or less and occasionally bend to lift more than 20lbs.
• Comfortable working outdoors in various weather conditions.