Client Services Representative

Client Services Representative

We are seeking a highly skilled Customer Service Representative to join our team. You'll be responsible for handling a high volume of inbound and outbound calls, ensuring 100% customer satisfaction. The ideal candidate is a quick thinker, can work well under pressure, and is able to make sound judgment calls while maintaining empathy and professionalism.

This is a 10am - 7pm shift, Saturday and Sunday required. You will have 2 weekdays off.

Key responsibilities include:

• Handle a high volume of inbound and outbound calls, booking appointments at a high conversion rate.
• Quickly identify client requests or concerns, providing efficient and effective solutions.
• Use critical thinking to solve problems, making sound decisions to ensure client satisfaction.
• Show empathy and take full ownership of each client's experience.
• Address service cancellation requests, persuading clients to retain memberships or appointments.
• Accurately record detailed client interactions and actions taken.
• Meet productivity goals while maintaining high call quality and following call flows and scripts.
• Work independently, completing tasks without requiring follow-up.
• Perform other duties as assigned.

Skills and qualifications include:

• Experience handling a high volume of calls in a fast-paced environment.
• 2-3 years of diverse call center experience.
• Sales experience is preferred.
• Exceptional phone and interpersonal communication skills.
• Handle incoming client escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled.
• Strong judgment to make sound business decisions and resolve issues calmly and diplomatically.
• Ability to type at least 40 WPM while communicating effectively on the phone.
• Ability to work independently and efficiently.
• Familiarity with ServiceTitan is a plus.

What we offer:

• Competitive pay – hourly wages plus performance-based bonuses.
• Comprehensive benefits – health, dental, and vision insurance.
• Growth opportunities – career development programs and advancement potential.
• Workplace perks – employee appreciation events, incentives, and discounts.
• Supportive team culture – join a company that values collaboration and employee success.

Physical demands include:

• Regularly required to sit, type, and use hands for handling tasks.
• Frequent speaking and listening for communication with clients and team members.
• Occasionally required to stand, walk, or stoop, and may need to lift up to 25 lbs.

Join our team! If you love helping people, thrive in a fast-paced environment, and are ready to make a difference, we'd love to hear from you! Apply today and become part of a dynamic team dedicated to providing top-notch customer service!