Netsuite Support Administrator

NetSuite Systems Support Administrator

Are you an advanced NetSuite user looking to move into a system administration role and formally develop your NetSuite skills and knowledge? Ashtead Technology have recently deployed NetSuite OneWorld globally and has become our principal line of business system. Integrated with the core NetSuite platform we also have ProScope, an advanced project management and rental operations utility; Shepherd CMMS an advanced equipment maintenance and management tool, along with a range of other SuiteApp's.

We are looking to add to our internal team and recruit a NetSuite Systems Support Administrator. You will play a pivotal role in the long-term success of the NetSuite deployment and will be actively engaged across the business in both tactical and strategic improvement activities.

You will also gain cross platform exposure to other systems environments that are part of the wider ATVANCE eco-system.

We welcome applications from candidates who are not based in Aberdeenshire.

Day to day you'll be involved in:

• Day to day administration, maintenance, minor modification and user support for NetSuite OneWorld, and the associated Suite Bundles
• Managing employee records, roles and permissions
• 1st line support of user community across all locations and functions
• Managing bundle updates, including post-update install steps, and initial trouble shooting
• Creating and maintaining dashboards, KPIs, reports and searches
• Developing and maintaining in-house training material, documentation and system testing plans
• Learning our business processes to become a functional expert in each system element
• Collaborating with the wider business to identify system improvement opportunities and developing "user stories" describing those
• Developing workflows to support process automation where appropriate
• Maintain and modify HTML based stationary layouts across print and email formats
• Undertake regular assessment and audits of system performance
• Working collaboratively with 3rd party NetSuite development and advanced support resource
• Key involvement in any additional system deployments, roll outs or integrating business acquisitions

What experience you'll bring:

This is a role for someone who wants to develop their knowledge and skills, who is ambitious for personal growth and who in turn wants to help Ashtead Technology grow and develop. Opportunities for travel to our various operating locations and developing relationships with our global family of employees.

We offer full access to the NetSuite Learning Pass program and will support you in achieving formal accreditation – This is our ongoing commitment to your professional training and development in NetSuite. In turn we are looking for someone ambitious, enthusiastic and keen to get involved; we want someone confident who is prepared to move outside their comfort zone as required in order to acquire new skills and knowledge.

This is a role for someone who can operate in a collegiate capacity with the wider team, but also capable of working on their own initiative to problem-solve and someone who will take ownership of problems.

What experience will ensure success in this role?

• Demonstrable experience on NetSuite as an advanced user with fundamental experience and knowledge of the NetSuite environment
• Exposure to CRM, Financial, R2R, P2P, FAM, modules and processes
• Comfortable working with dashboards, KPIs, reports and searches
• Foundation knowledge of roles, permissions, role centres and audiences
• Understanding of customisations (records, fields, form, etc) and automations (workflow, scripting)
• Knowledge of Freemarker/BFO, HTML, CSS2 is highly desirable

Who we are:

Established in 1985, Ashtead Technology is a leading provider of subsea equipment rental solutions, advanced underwater technologies, and support services to the global offshore energy sector. With over 40 years of experience, we specialise in enabling customers to understand the subsea environment and manage offshore energy production infrastructure, including offshore wind farms and oil and gas platforms. Our offering spans the entire lifecycle of these infrastructures, with over 85% of our equipment fungible across both markets.

Headquartered in the UK, Ashtead Technology operates globally with over 600 staff and more than 30,000 assets, making us one of the largest independent rental fleets in the industry. We continue to invest in equipment and have a strong in-house engineering capability to provide the most technologically advanced solutions. Our growth, driven by strategic acquisitions and organic expansion, culminated in a successful IPO in 2021, with shares now trading on the AIM market of the London Stock Exchange.

What we can offer:

• A dynamic & collaborative team environment where your contributions are valued, and your ideas welcomed
• The opportunity to make meaningful impact by empowering employees with the knowledge and skills they need to excel in their roles and drive business success
• Guidance & support from the experienced leaders you work with who are committed to your success and professional development
• A positive and inclusive company culture that fosters collaboration, creativity, and mutual respect among team members