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Revenue Operations, Customer Success - Remote Eligible
Develop and refine processes to scale Customer Success operations effectively.
Remote
Mid-Level
2 weeks ago
✨ About The Role
- The role involves driving the strategy, processes, and data-driven insights for the Customer Success Team.
- Responsibilities include operationalizing customer success strategies and refining processes to scale operations.
- The candidate will analyze business dynamics and partner with stakeholders on reporting metrics such as NRR and churn.
- Enhancing the customer journey from onboarding through support and renewal is a key focus.
- Collaboration with Finance and CS leadership on planning cycles, including headcount planning and quota setting, is required.
- The role includes identifying inefficiencies and implementing improvements to customer success workflows.
- The candidate will define business requirements to improve efficiency and scalability in Customer Success systems.
- Cross-functional collaboration with Sales, Product, and other teams is essential to align resources with customer needs.
âš¡ Requirements
- The ideal candidate is a self-starter with a natural curiosity and a proactive approach to problem-solving.
- They should possess both SaaS and financial literacy, providing informed perspectives on customer success benchmarks.
- A strategic mindset is essential, with the ability to distill complex data into actionable recommendations.
- Attention to detail and a commitment to data accuracy and process quality are crucial for success in this role.
- Experience in fast-growth SaaS environments, particularly in Customer Success or Revenue Operations, is highly valued.
- Proficiency in CRM reporting, especially with HubSpot, is preferred.
- The candidate should be capable of managing multiple tasks and deadlines effectively while working autonomously.
- Excellent verbal and written communication skills are necessary for collaboration and reporting.
Revenue Operations, Customer Success - Remote Eligible
Remote
Operations
Job is no longer active