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Product Support Specialist - NAMER - Remote Eligible

Curate and analyze customer feedback to improve product support and documentation.
Remote
Senior
6 days ago

✨ About The Role

- The Product Support Specialist will engage directly with customers to address their needs and improve their experience with the product. - Responsibilities include curating customer feedback, enhancing help documentation, and automating processes to increase efficiency. - The role requires a strong sense of ownership and principled decision-making when tackling customer issues. - The candidate will work on projects aimed at improving workflows and overall team performance. - The interview process is thorough, ensuring a good fit for both the candidate and the company.

âš¡ Requirements

- The ideal candidate has experience with complex and rapidly evolving products and is eager to learn their intricacies. - They have a background in providing B2B support to a diverse range of customers, from small businesses to enterprise organizations. - Successful candidates will have experience collaborating with cross-functional teams, including Sales, Product, Engineering, and Operations. - They possess strong problem-solving skills and are proactive in defining and addressing issues comprehensively. - A customer-centric mindset is essential, with a focus on delivering thorough, clear, and empathetic responses. - The candidate should be self-motivated and comfortable working remotely, as the role does not require in-office presence.
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Product Support Specialist - NAMER - Remote Eligible
Remote
Support
About Ashby
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