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Product Support Specialist - Remote Eligible
Curate and distribute customer feedback to improve product and service quality.
Remote
Entry Level
€21,000 - 31,000 EUR / year
1 month ago
✨ About The Role
- The Product Support Specialist will work directly with customers, providing world-class support and assistance.
- The role includes curating customer feedback and improving help documentation to enhance the customer experience.
- The candidate will engage in projects aimed at automating tasks to increase team efficiency.
- The position is remote, requiring self-motivation and the ability to work independently.
- The interview process is thorough, ensuring a good fit for both the candidate and the company.
⚡ Requirements
- The ideal candidate has experience with complex and rapidly evolving products and is eager to learn their intricacies.
- A curious mindset is essential, as the role requires addressing customer inquiries and creating innovative solutions.
- Strong problem-solving skills are necessary, including the ability to define problems and develop comprehensive solutions.
- The candidate should have a customer-centric approach, demonstrating empathy and attention to detail in their interactions.
- A proactive attitude is important, as the role involves taking ownership of problems and making principled decisions to resolve them.
Product Support Specialist - Remote Eligible
Remote
€21,000 - 31,000 EUR / year
Support
About Ashby
All-in-one recruiting software for high growth companies