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Product Support Specialist - LATAM - Remote Eligible
Curate and distribute customer feedback to improve product and service quality.
Remote
Entry Level
$20,000 - 30,000 USD / year
1 month ago
✨ About The Role
- The Product Support Specialist will work directly with customers, addressing their needs and improving workflows.
- Responsibilities include curating customer feedback, writing help documentation, and automating tasks to enhance team efficiency.
- The role requires collaboration with cross-functional stakeholders, including Sales, Product, Engineering, and Operations.
- The position is remote, and candidates should be self-starters who thrive without in-office motivation.
- The interview process is thorough, ensuring a good fit for both the candidate and the company.
⚡ Requirements
- The ideal candidate has experience with complex and rapidly evolving products, demonstrating a willingness to learn and adapt.
- A background in providing B2B support to a diverse range of customers, from small businesses to enterprise organizations, is essential.
- Strong problem-solving skills are crucial, with the ability to define problems and create comprehensive solutions.
- The candidate should possess excellent communication skills, ensuring thorough and clear responses to customer inquiries.
- A proactive approach to ownership and decision-making, rooted in principled thinking, is highly valued.
Product Support Specialist - LATAM - Remote Eligible
Remote
$20,000 - 30,000 USD / year
Support
About Ashby
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