Sr. Specialist - Service Engineering ( Infrastructure) - Remote Eligible

Senior Specialist In Service Engineering

We are seeking a highly skilled Senior Specialist in Service Engineering to drive end-to-end service delivery across our infrastructure platforms. This role focuses on operational excellence, automation, resilience, and lifecycle governance. The ideal candidate will bring deep expertise in infrastructure technologies, a strong understanding of ITIL practices, and a passion for building scalable, reliable services that enable business success.

Key responsibilities include:

• Service Design & Architecture
• Define and implement infrastructure services across compute, storage, network, and cloud platforms.
• Partner with architecture, operations, and application teams to develop resilient and scalable service solutions.
• Maintain service roadmaps, lifecycle plans, and integration patterns.
• ITIL-based Service Management
• Actively participate in ITIL-aligned processes, including Incident, Problem, Change, Configuration, and Release Management.
• Contribute to root cause analysis and post-incident reviews, and support continuous service improvement (CSI) initiatives.
• Automation & Operations
• Coordinate the development and maintenance of infrastructure-as-code, self-healing routines, and automated runbooks using tools such as Ansible, Terraform, or PowerShell.
• Drive proactive monitoring, alerting, and observability improvements.
• Ensure capacity planning and infrastructure optimization.
• Governance & Lifecycle Management
• Maintain accurate service documentation and CMDB records.
• Lead service catalog management efforts, ensuring service definitions, and tiers are aligned with business goals.
• Ensure infrastructure services comply with security, and internal policy standards.
• Collaboration & Communication
• Act as a technical liaison between service engineering, infrastructure operations, product owners, and external partners.

Required qualifications include:

• 5+ years of experience in infrastructure engineering, operations, or service delivery.
• Deep knowledge of service management principles
• Strong understanding of enterprise infrastructure components (e.g., servers, networking, storage, cloud platforms).
• Understanding of automation tools (e.g., Ansible, Terraform, PowerShell).
• Familiarity with monitoring platforms (e.g., Solarwinds, ScienceLogic) and incident response processes.
• Proven ability to create deployment documentation, runbooks, and standard operating procedures.
• Excellent cross-functional communication and documentation skills.

Preferred qualifications include:

• ITIL v4 certification (Foundation or higher).
• Experience in Service Engineering or Site Reliability Engineering (SRE) roles.
• Experience with ServiceNow or similar ITSM/CMDB tools.
• Experience supporting mergers, acquisitions, or large-scale migrations.

Soft Skills:

• Excellent communication and collaboration skills
• Customer-service mindset with a proactive approach
• Ability to prioritize and manage multiple tasks effectively
• Analytical thinking and attention to detail
• Comfortable working in a fast-paced, high-availability environment

Education:

• High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree with 1 year of experience OR 5 years of applicable cumulative job specific experience required. 2 years of leadership or management experience preferred.

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