Service Experience Integration CX Manager - Remote Eligible

Your Future Role At A Glance

Location: Remote - 10% travel required

Department: Consumer Experience - People Enablement

Schedule: Full-time | Monday-Friday | Days

Salary: $116,413.30 - $157,499.66

Eligible for annual bonus incentive

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Life At Ascension: Where Purpose Meets Opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits That Help You Thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How You'll Make An Impact In This Role

• Lead the Charge: Own the end-to-end execution of complex, cross-functional projects that elevate the consumer experience across our national footprint.
• Create Clarity: Step into high-stakes initiatives mid-stream to bring immediate structure, align stakeholders, and drive projects through implementation and long-term sustainment.
• Bridge the Gap: Partner seamlessly with Design, Operations, and CX teams to manage timelines, navigate dependencies, and clear roadblocks before they stall progress.
• Champion Change: Ensure new experiences actually "stick" by developing practical change management strategies, communications, and training resources.
• Elevate the Standard: Infuse every project with a hospitality-centered mindset, ensuring our physical spaces reflect a world-class, service-first philosophy.

What Minimum Requirements You'll Need

Education:

• High School diploma equivalency with 3 years of cumulative experience OR Associate's/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required. 3 years of leadership or management experience preferred.

What Additional Preferences We're Seeking

• Demonstrated success leading large, complex, multi-stakeholder projects.
• Strong project management skills, including planning, prioritization, execution, and follow-through.
• Proven ability to operate independently, manage ambiguity, and make sound judgment calls.
• Ability to lead change management efforts with senior leadership.
• Strong analytical and communication skills, with a focus on using data and stories to drive improvements in arrival and registration processes.
• Project management certification (e.g., PMP, CAPM, Lean, Six Sigma, or equivalent) preferred.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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Employer participates in the Electronic Employment Verification Program. Please click here for more information.