Service Delivery Manager - Remote Eligible

Your Future Role At A Glance

Location: Remote

Department/Specialty: Clinical Technologies

Schedule: Full Time, Monday - Friday, Days

Salary range: $125,689 - $170,049

Eligible for an annual incentive bonus

Life At Ascension: Where Purpose Meets Opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits That Help You Thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How You'll Make An Impact In This Role

• Service Delivery & Performance Oversight: Proactively monitor day-to-day service execution and metrics to ensure Managed Service Providers (MSPs) and internal teams meet agreed-upon service levels and contractual obligations.
• Vendor & MSP Management: Act as the primary point of escalation for significant incidents while coordinating cross-vendor delivery issues and identifying opportunities to rationalize the MSP portfolio to reduce costs or enhance quality.
• Financial Stewardship: Manage the "run" operations budget (CapEx/OpEx), including forecasting, tracking IT costs, and validating vendor invoices to ensure alignment with strategic business objectives.
• Continuous Improvement & Lifecycle Management: Review root cause analysis for systemic issues, approve service improvement plans, and oversee the technology lifecycle to increase efficiency and IT value.
• Strategic Stakeholder Collaboration: Facilitate issue resolution through creative solutioning and negotiation, maintaining effective relationships between senior leadership, technical experts, and external partners to ensure organizational goals are met.

What Minimum Requirements You'll Need

• High School diploma equivalency with 3 years of cumulative experience OR Associate's/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

What Additional Preferences We're Seeking

• 3 years of HealthCare IT experience required
• 5 years of IT experience preferred
• 2 years of Lab LIS or Operations experience preferred
• 2 years of leadership or management experience preferred

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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