Dataops Service Delivery Manager - Remote Eligible

Your Future Role At A Glance

Location: Remote

Department: Data Delivery And Governance

Schedule: Full-Time, Days

Salary Range: $118,129.00 - $159,821.00 Per Year

Eligible For An Annual Bonus Inccentive

#LI-Remote

Life At Ascension: Where Purpose Meets Opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits That Help You Thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How You'll Make An Impact In This Role

• Multidisciplinary Ecosystem Governance: Orchestrate the end-to-end delivery of high-scale data portfolios, managing Managed Service Providers (MSPs) across complex technology stacks including HL7 engines (HealthConnect, Corepoint), Cloud Data Operations (GCP/Azure, BigQuery, Airflow), and Interoperability tools (NextGate, Symedical) to ensure seamless healthcare data exchange.
• Strategic SLA & Performance Architecture: Define, negotiate, and enforce rigorous Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); proactively analyze service telemetry to identify systemic bottlenecks, approve Root Cause Analysis (RCA) for production incidents, and execute Service Improvement Plans (SIPs) to optimize system reliability.
• Full-Lifecycle Financial Management: Drive fiscal accountability for "Run" operations by developing and managing CapEx/OpEx budgets, performing forensic invoice validation against contractual milestones, and identifying portfolio rationalization opportunities to decrease total cost of ownership (TCO) without compromising service quality.
• Technical Compliance & Risk Mitigation: Ensure all MSP delivery outputs align with corporate architectural standards and stringent healthcare security policies; oversee Technology Lifecycle Management (TLM) for system components to mitigate technical debt and ensure long-term sustainability of the data infrastructure.
• Cross-Functional Integration & Escalation: Serve as the primary technical escalation point for critical service disruptions, mediating complex conflicts between internal engineering teams and external vendors while collaborating with Service Integration and Management (SIAM) functions to streamline cross-provider workflows.

What Minimum Requirements You'll Need

• High School diploma equivalency with 3 years of cumulative experience OR Associate's/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.
• 3 years of leadership or management experience preferred.

What Additional Preferences We're Seeking

• Advanced Cloud Data Architecture: Proven expertise in managing serverless data pipelines and real-time streaming architectures using Dataflow, PubSub, and Dataproc within a regulated environment.
• ITIL v4 Expert Certification: Deep operational knowledge of ITIL frameworks, specifically regarding Change Management and Capacity Planning within a multi-vendor, outsourced model.
• Healthcare Interoperability Mastery: Specialized experience navigating the nuances of Public Health Information Exchanges (HIEs) and clinical data normalization within large-scale EMR/EHR reporting ecosystems.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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