Sr. IT Support Specialist

Sr. Help Desk Specialist

We are seeking a Sr. Help Desk Specialist to support two concurrent migration projects — a SharePoint migration and an EMR migration — for our in-house users. This role requires a hands-on, customer-focused professional with strong troubleshooting skills and experience in managing migration-related technical issues. You will work directly with end users to resolve tickets, address migration concerns, and ensure minimal disruption to business operations.

Key Responsibilities

• Provide onsite technical support to in-house customers in Red Bank and Keyport, NJ during migration projects.
• Troubleshoot and resolve SharePoint migration-related issues, including folder shares, permissions, and access problems.
• Support EMR migration activities, resolving application and data access issues for clinical and administrative staff.
• Manage and resolve help desk tickets in a timely and professional manner.
• Document issues, solutions, and escalation paths for recurring problems.
• Work closely with project teams to identify and address potential migration risks before they impact end users.
• Deliver excellent customer service and communicate effectively with non-technical stakeholders.

Qualifications

• Proven experience providing help desk and desktop support for in-house customers.
• Hands-on experience resolving SharePoint migration issues (folder shares, permissions, access errors).
• Hands-on experience with EMR migration support and issue resolution.
• Strong troubleshooting skills across Windows environments.
• Familiarity with ticketing systems and IT service management best practices.
• Excellent verbal and written communication skills, with a customer-first approach.
• Ability to work onsite in Red Bank and Keyport, NJ as required.