Senior Account Manager

Senior Account Manager

Senior Account Manager Boulder, Colorado

Ascend Analytics delivers industry-leading decision software that empowers the energy transition. Our innovative products and services provide actionable intelligence to accelerate clean energy adoption while creating synergy between economic growth and environmental responsibility.

About the Role

The Senior Account Manager is a trusted partner to our clients, building deep, strategic relationships that drive retention, adoption, and growth. You will be the primary point of contact for a diverse portfolio of customers—managing inbound needs, leading proactive engagement, and ensuring successful renewals.

In this role, you will work closely with Account Executives to uncover new opportunities and expand Ascend's footprint within client organizations. You'll also be a bridge between clients and internal teams—bringing valuable insights from the field to inform our product, marketing, and sales strategies.

This is a role for someone who thrives on both relationship building and business growth, who is energized by solving client challenges, and who excels in a fast-paced SaaS environment.

Who You Are

• Relationship-Driven: You build instant rapport and foster long-term trust with diverse stakeholders, from analysts to C-suite executives.
• Business-Savvy: You bring strong commercial acumen, understand SaaS best practices, and know how to navigate complex organizations.
• Adaptable & Curious: You're quick to learn, eager to solve problems, and creative in your approach to client engagement.
• Results-Oriented: You consistently deliver on goals and set a high bar for work ethic, initiative, and follow-through.
• Exceptional Communicator: You can distill complex topics into clear, compelling messages for any audience.

What You'll Do

• Drive Retention & Growth
• Maintain high retention rates across your portfolio.
• Identify and close expansion opportunities within existing accounts, exceeding revenue targets.
• Proactively spot and mitigate churn risks.
• Deeply Understand Your Clients
• Learn the business, roles, metrics, and pain points within each account.
• Build relationships with both end users and decision makers to ensure Ascend is seen as a trusted partner.
• Lead regular business reviews and client touchpoints.
• Be a Strategic Partner
• Collaborate with Account Executives to craft targeted messaging and account strategies.
• Deliver relevant insights, resources, and updates that drive engagement and adoption.
• Serve as both the client's advocate inside Ascend and Ascend's advocate with the client.
• Bring Insights Back to Ascend
• Capture client success stories, product feedback, and market trends.
• Share findings internally to inform product roadmaps, marketing campaigns, and sales enablement.

Compensation: $110,000 – $140,000 + a generous quarterly bonus based on performance. Negotiable based on qualifications and experience. Ascend values our employees and often pays above industry average.

We offer flexible work hours in a relaxed environment with opportunities for advancement and excellent benefits, including medical, dental, vision, short- and long-term disability, parental leave, dependent care spending account, and a 401(k) plan.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Ascend Analytics is proud to be an Equal Employment Opportunity employer.

Ascend Analytics is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at recruiting@ascendanalytics.com.