Service Management Analyst

Joining Arup

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

As our Service Management Analyst, you'll be at the forefront of innovation, working within a talented team of service management analysts and ServiceNow developers, to deliver smart, scalable solutions that make a real difference. Analysing our service management needs across Digital Technology and with the Business, reviewing and gathering requirements, analysing the needs and wants, designing solutions and basic configuration delivery. Working alongside developers to ensure end to end solution fulfilment.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity to do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

• Develop solutions for service management using ServiceNow
• Carry out analysis to support the design of processes and practices and work with client groups to capture unmet needs
• Run testing of system configuration within supporting technologies such as ServiceNow
• Lead in cross functional, business-facing workshops and collaborate with stakeholders to gather requirements and identify service automation opportunities.
• Recommend continuous improvements to processes and ways of working based on process improvement feedback from client groups
• Research and evaluate emerging technologies and automation in the service domain
• Continuing your personal development and career growth with support from our experienced members, learning platforms and partners

Did you know: Our Digital Technology team are proud prior winners of the IT Team of the Year at the Chartered Institute of IT's UK IT Industry Awards.

Is This Role Right For You?

• ServiceNow Certified System Administrator is desirable but not essential
• ITIL certification in service management foundation level (or related equivalent qualification) is desirable but not essential
• Experience configuring solutions to support service management
• Some experience working within an agile development team
• Requirements capture and analysis experience
• Experience analysis and configuring service management platforms including IT service management, customer service management, governance, risk and compliance and IT business management.

What We Offer You

At Arup, we care about each member's success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm's financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you'll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different People, Shared Values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page. Our aim is to make this process as streamlined and easy as possible for our applicants.

Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

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