Client Services & Concierge Administrator

Client Services & Concierge Administrator

Joining Arup

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.

Arup is a unique organization that is owned and run by its employees, which means that our people are at the heart of everything we do. As a people-centric organisation, we are committed to creating an inclusive and supportive work environment where everyone can thrive and achieve their full potential. Our employees are empowered to make decisions and take ownership of their work, which fosters a culture of innovation and collaboration. At Arup, we value diversity and strive to create a workplace that reflects the communities we serve. As a result, we are able to attract and retain some of the brightest and most talented professionals in the industry.

The Client Services & Concierge Administrator is at the heart of Arup's Queensland offices, creating a welcoming and professional experience for every visitor and client. This role blends hospitality and organisational skills, supporting events, meeting setups, catering, and office services while ensuring day-to-day operations run smoothly. It's a dynamic opportunity to be the friendly first point of contact and a vital part of a collaborative, high-performing team.

The Opportunity

• Based on the front desk you will welcome visitors and clients, ensuring a professional and friendly first impression.
• Assist with presentation and setup of meeting rooms, event spaces, and reception areas as required.
• Assist with catering and amenities for meetings, workshops, and presentations as required.
• Assist Client Services Coordinator with internal and external events.
• Assist Office Services with ad hoc administrative tasks.

Is this role right for you?

• Ability to remain positively motivated and foster team spirit at times of significant pressure, including assisting others to meet deadlines.
• Previous experience in an administrative role.
• Previous reception or customer service experience.
• Intermediate MS Office skills.
• Monday.com & Concur experience advantageous.
• Ability to communicate with people at all levels in both technical and non-technical environments.
• Effective written communication and writing skills.

What we offer you

At Arup, we care about each member's success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair, and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling eligible members to share in the results of our collective efforts.

Explore the perks of a career with Arup Australia:

• Hybrid working policy and flexible working hours.
• Paid parental leave for the primary carer of 16 weeks or 32 weeks at half pay and as well as generous unpaid leave benefits.
• Paid parental leave for the support carer of 4 weeks plus the opportunity to access extra paid and unpaid leave if you later become the primary carer.
• Birthday leave.
• Annual leave loading.
• Ability to purchase additional leave of up to 20 days for permanent employees.
• International mobility opportunities.Insurances (life & income protection).
• Interest free solar energy and bicycle loans.
• Novated car lease.
• Ovasaver including discounts, vouchers, cashback, and exclusive offers on more than 300 retailers.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

Please apply directly through our applicant tracking system. Shortlisted candidates will be contacted by Talent Acquisition to discuss next steps. Stay safe online – Arup will never ask for your bank details as part of our recruitment process.