Change And Engagement Lead - (people Services Fusion)

People Services - Change And Engagement Lead

Arup is a unique organisation that is trust-owned for our employees, which means that our people are at the heart of everything we do. As a people-centric organisation, we are committed to creating an inclusive and supportive work environment where everyone can thrive and achieve their full potential. Our employees are empowered to make decisions and take ownership of their work, which fosters a culture of innovation and collaboration. At Arup, we value diversity and strive to create a workplace that reflects the communities we serve. As a result, we attract and retain some of the brightest and most talented professionals in the industry.

Working in close partnership with the Global People Services and Operations Director (Programme Sponsor), and People Services Transformation director to provide specialist change and engagement support for the transformation agenda for global people services delivery at Arup.

Working in partnership with the service design implementation lead to successfully drive change adoption and ensure the case for change is delivered. Developing and deliver a comprehensive 2-year change strategy to support the delivery of a global people services operating model change and the implementation of an Oracle HCM technology platform.

To act as a key lead for change approaches to support continuous improvement programs to deliver efficiency and improvements in member experience through innovation and technology solutions.

Key Responsibilities

• Work with internal and external parties to develop the case for change
• Understand and own the change impact assessments (globally and locally) across the whole programme from an operating model, service design and solution perspective (supported by SI partner and broader change team) and make them actionable for change needs
• Develop and implement a robust multi-year change management strategy to support the global People Services operating model change and Oracle HCM Cloud implementation (Fusion program).
• Lead change planning, including developing communication plans, training programs, change readiness assessments and change interventions (to support adoption) to ensure the delivery of key change milestones for high priority initiatives.
• Assess the effectiveness of change management initiatives through data collection, surveys, and feedback and make recommendations for continuous improvement based on evaluation results.
• Develop stakeholder engagement strategies, plans, and activities to effectively communicate with, involve, and manage expectations of stakeholders
• Design and execute effective communication and engagement plans and channels to keep all stakeholders informed and engaged throughout the change process.
• Partnership with service design lead to develop and deliver training / skills development programs to ensure people services teams as well as all members are well-prepared to adopt new systems, processes, and ways of working.
• Identify potential risks and develop mitigation strategies to address any challenges that may arise during the change program.
• Establish and monitor key performance indicators (KPIs) to measure the success of the change initiatives.
• Foster a culture of continuous improvement by gathering feedback and making necessary adjustments to the change management approach.
• Work more broadly across the People Services and Operations function to support relevant change underpinning the People Strategy and new ways of working which deliver additional efficiencies, increased productivity and improved service delivery and experiences.

Skills & Experience

Qualifications, Knowledge & Experience

• Proven experience in developing and leading large-scale change management programs, preferably in a global or multi country context.
• Experience in HR and digital transformation and managing change with enabling HR technologies
• Strong knowledge of change management principles, methodologies, and tools and their appropriate use.
• Excellent communication, interpersonal, and stakeholder management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong analytical and problem-solving skills.

Skills & Attributes

• Non-hierarchical, with the ability to engage and communicate with people at all levels in both technical and non-technical environments.
• Fosters team collaboration; embraces diversity and inclusion and actively seeks diverse perspectives.
• Ability to maintain personal effectiveness during periods of higher-than-normal workload.
• Ability to remain positively motivated and foster team spirit at times of significant pressure, including helping others to meet deadlines.
• Self-aware, understands their role in a team and takes responsibility for own actions.
• Passion for people - enjoys looking for ways to improve and step up quality and levels of service