Customer Service Representative - Remote Eligible

Customer Service Representative

Luxoft, a DXC Technology Company, is a global leader in digital strategy, consulting, and engineering. With more than 17,000 employees in over 20 countries, Luxoft delivers innovative technology and business solutions to clients worldwide.

We are expanding our Customer Service Team in the U.S. and are seeking motivated Customer Service Representatives who are passionate about helping customers and driving a positive client experience.

Responsibilities

• Be the first point of contact for clients via phone, email, and chat
• Handle inquiries, resolve issues, and provide accurate product/service information
• Support customers with onboarding, account setup, and troubleshooting
• Escalate technical or complex issues to senior teams when required
• Log all customer interactions in CRM/ticketing systems
• Provide feedback to improve processes and customer experience

Requirements

• Previous experience in customer service, call center, or support role preferred
• Strong communication skills (written and verbal)
• Ability to multitask, manage priorities, and work independently in a remote environment
• Proficiency with Microsoft Office, Google Workspace, or similar tools
• Problem-solving mindset with attention to detail

Nice to Have:

• Familiarity with CRM/helpdesk tools (Salesforce, Zendesk, ServiceNow)
• Background in IT, finance, or administrative support

Benefits

• 100% Remote (work anywhere in the U.S.)
• Flexible work hours
• Paid training and professional development
• Growth opportunities within Luxoft's global structure
• Competitive salary + performance incentives
• Join a Fortune 500 technology leader