Customer Service Representative - Remote Eligible

Customer Service Representative

Luxoft, a DXC Technology Company, is a global leader in digital strategy, consulting, and engineering. With 17,000+ employees across 20+ countries, Luxoft delivers cutting-edge IT and business solutions to some of the world's largest organizations.

We are expanding our Client Services Team to strengthen support operations across the U.S. and are looking for Customer Service Representatives who thrive in a fast-paced, global environment.

Job Overview

As a Customer Service Representative at Luxoft, you will be the first point of contact for our clients, ensuring they receive timely, accurate, and professional support. This is a remote position with flexible working arrangements and growth opportunities.

Key Responsibilities

• Serve as the primary contact for clients and address inquiries with professionalism

• Assist clients with onboarding, training, and system usage

• Escalate technical issues to specialized teams when required

• Document client issues, feedback, and solutions in internal systems

• Identify opportunities for process improvement and risk reduction

Requirements

• Previous experience in customer service or client support role

• Strong communication and relationship-building skills

• Familiarity with tools like CRM systems, ServiceNow, or MS Office 365

• Ability to multitask, prioritize, and work independently

• Problem-solving mindset with attention to detail

Nice to Have:

• Basic technical background or experience in financial/IT services

• Familiarity with ticketing systems (e.g., GitLab, ServiceNow)

Benefits

• 100% Remote (work from anywhere in the U.S.)

• Flexible scheduling options

• Paid training and onboarding

• Career development opportunities in client services & tech support

• Competitive pay + performance bonuses

• Be part of an international team in a Fortune 500 global company

How to Apply

Click Apply Now on Breezy and upload your resume. A cover letter is optional.