Customer Service Representative - Remote Eligible

Customer Service Representative

Luxoft, a DXC Technology Company, is seeking motivated and detail-oriented customer service representatives to join our growing client services team. This is a remote role supporting U.S.-based clients, with competitive pay, career growth, and training opportunities.

Responsibilities

• Act as the first point of contact for clients, delivering timely and professional assistance
• Answer customer inquiries via email, phone, and chat with accuracy and efficiency
• Support clients with onboarding, account setup, and troubleshooting basic issues
• Escalate complex or technical issues to the appropriate internal teams
• Maintain accurate records of customer interactions in CRM/ticketing systems
• Identify recurring issues and suggest process improvements
• Contribute to a positive and professional customer experience

Requirements

• 1+ year of experience in customer service, call center, or client support (preferred but not required)
• Strong verbal and written communication skills
• Proficiency with computers, including MS Office and web-based applications
• Ability to multi-task, prioritize, and work independently
• Detail-oriented with problem-solving mindset
• Reliable internet connection for remote work

Nice to have:

• Experience with CRM or ticketing systems (e.g., ServiceNow, Zendesk, Salesforce, or GitLab)
• Background in IT, finance, or administrative support

Benefits

• 100% remote (work anywhere in the U.S.)
• Flexible working hours
• Paid training and onboarding
• Career development within Luxoft (global promotion opportunities)
• Competitive salary + bonuses
• Be part of a Fortune 500 global technology company

About Luxoft

Luxoft, a DXC Technology Company, is a global leader in digital strategy, consulting, and engineering services. With 17,000+ employees across 20+ countries, Luxoft delivers innovative solutions for industries including finance, automotive, healthcare, and telecom.