Furniture Sales Floor Lead

Furniture Sales Floor Lead

Hi there, we're Article. Since 2013, we've been redefining the furniture industry one sofa at a time, and in 2024, we opened our first-ever retail showroom in East Vancouver. As a Furniture Sales Floor Lead, you'll be the face of Article, making every in-store interaction feel easy, inspiring, and memorable.

Please note: Interviews for this role will be held on-site at our Vancouver HQ (1010 Raymur Ave).

Availability:

Our store is open 7 days a week, 10 am - 6 pm PST. As a full-time employee, you must have a minimum availability of five days per week, including mandatory availability on 4 weekdays and either Saturday or Sunday. While you may be scheduled for just one weekend day, there may be instances where both Saturday and Sunday are required. Work schedules will be provided at least two weeks in advance, with specific start times varying within a specified range. We require individuals with flexible availability. The shifts you will be assigned to will typically be between the following hours:

9 am - 7 pm PST. If you are interested in joining our team, please ensure that you can accommodate these shift timings as part of your availability.

Store Location: 848 E Hastings St, Vancouver, BC, V6A 1R6

What You'll Do:

The Retail team strives to offer a remarkably better customer experience from the moment they enter the store.

• Lead daily floor operations as a trusted Keyholder
• Provide hands-on coaching, mentorship, and support to Sales Associates
• Train new Particles on Article's approach to customer experience, product knowledge, and sales
• Guide customers through the store and online order process with warmth and confidence
• Help resolve issues quickly — whether in person, over the phone, via email, or live chat
• Contribute to daily sales goals by creating an environment where people love to shop
• Help maintain store standards, visual displays, and a beautiful showroom environment
• Use tools and systems to keep workflows smooth and customers supported
• Create a team-first, "Win Together" atmosphere on the floor
• Share feedback with your General Manager to help improve operations and team success

Who You Are:

Leadership & Coaching:

• Experience leading or mentoring in a retail or customer-facing role
• Confident in giving feedback and helping others grow
• A supportive teammate who models "above the line" behavior

Customer Experience:

• Friendly, thoughtful, and great with people
• Adaptable and able to turn challenges into opportunities
• Comfortable helping customers in person and through multiple channels (chat, email, phone)

Sales & Operations:

• Results-focused, with a track record of driving or supporting sales goals
• Organized and able to handle multiple priorities on the floor
• Comfortable using software tools and switching between systems

Additional Requirements:

• Must be 18+
• Legally able to work in Canada
• Completion of a criminal background check
• Able and willing to move items up to 30 lbs (13.6 kg)
• Interior Design education or experience is a plus, but not required
• Experience in home furnishings or design-focused retail is a plus, but not required

Perks & Benefits:

Wealth:

• The hourly pay starts at $26/hr
• 4% RRSP matched contributions through Wealthsimple

Life:

• 15 days of vacation*
• 1 extra day off (Inclusion and Diversity Day)
• 6 well-being (sick) days

Total Health:

• Excellent extended health and dental benefits packages
• $1000 health/lifestyle spending account* for your total physical and mental well-being
• TELUS Health App
• Mental Health Assistance/Counseling
• Virtual medical appointments

Extra:

• 45% discount (15% for friends and family, too) on our whole product offering

About Article:

Hi there, we're Article. Since 2013 we've been redefining the furniture industry one sofa at a time.

• Vancouver, Canada is home to our HQ (and our first retail store)
• Ho Chi Minh City, Vietnam is home to our Asia HQ
• Our US and Canadian logistics network serves our customers coast to coast.

Artificial Intelligence (AI) in Hiring: At Article, we value authenticity and transparency in our hiring process. We want to get to know the real you, not an AI-generated version. Here are some guidelines around Artificial Intelligence in Hiring and what we expect from you. From us, you can expect that humans will carefully review every application. We do not use artificial intelligence or ranking algorithms in our hiring decisions. Criminal Background Checks: Having a criminal record does not restrict your employment at Article. Criminal background checks are only conducted with your permission and after a conditional employment offer has been accepted. The decision if a criminal record will restrict your employment will be made on a case-by-case basis, where we conduct an "individualized assessment"—a reasoned, evidence-based determination as to whether the applicant's past conviction has a direct and adverse relationship with the specific job duties of the position.

Work Authorization:

Unless otherwise stated, all open roles require legal authorization to work in the location where the job is based, without requiring VISA sponsorship. For US-based roles, Article participates in E-Verify

Be Aware of Scam Jobs/Recruitment Fraud:

Click here for more information on Scam Jobs. If you receive a suspicious message or job offer claiming to be from Article, please do not engage. Forward the message to careers@article.com so we can investigate.

Equal Opportunity Statement:

At Article, we value and respect individuals for their different talents, skills, abilities, and unique contributions. Employment decisions are based on merit and business needs, and not on race, ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics, personal beliefs, or any other classification protected by federal, state, provincial, and local laws and ordinances.

Accommodations:

Reasonable accommodations are related to a disability or another protected characteristic. Applicants can also request accommodation at any stage of the recruitment process by notifying the hiring team or emailing ta.accommodation@article.com. This email is dedicated to accommodation requests only—non-related messages will not receive a response.