Technical Support Services Administrator, Atrens - counsel

Technical Support Services Administrator

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

We currently have an existing vacancy within our organization, so, even if you feel that you're close but not an exact match, we encourage you to apply. For over 40 years Atrens-Counsel (AJG) has been providing customized insurance solutions to protect our clients. Our focus not only includes providing a high level of insurance coverage and unparalleled service, but also to work with our clients to manage their insurance coverage for the long-term.

We are looking for a Technical Support Services Administrator to join our team! Work Environment: Hybrid (Agile) – We, at Atrens, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

How You'll Make An Impact

• Prepare correspondence for clients and third parties
• Handle quotation and policy issuance, including submitting billing requests
• Conduct thorough reviews of documents to ensure quality control
• Investigate and resolve billing discrepancies
• Perform bordereau input and reconciliation tasks
• Processing and manage inbound and outbound mail, as well as courier services
• Provide reception relief support as required
• Other duties or projects as assigned within the division and team

About You

• 2 years administrative experience
• Phenomenal attention to detail and high level of accuracy
• Strong organization and time management skills
• Excellent interpersonal, verbal and written communication skills
• Standout colleague – ability to adapt to and work collaboratively with various individuals
• Ability to multi-task in a fast-paced environment
• Proficient in Microsoft Office products and experience with Applied Epic is an asset

Compensation And Benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

• Flexible medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options
• Retirement savings including RRSP including a company match, TFSA, pension and more
• Employee Stock Purchase Plan
• Educational expense reimbursement
• Employee assistance programs
• Discounted gym membership (GoodLife Fitness)
• Opportunity for flexible work arrangements
• Paid sick days & personal days
• Employee education recognition program
• Employee referral bonus program

We Value Inclusion And Diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. We are an equal opportunity employer which values diversity in the workplace and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.

Artificial intelligence (AI) is not used to screen, assess or select applications for a position within Gallagher. Gallagher's AI tool is used to assist in collecting information from the candidate, ask screening questions, and schedule interviews. However, the AI tool does not make any decisions with respect to any of the information, other than identifying candidates who may meet certain pre-determined qualifications.