Operations Integration Manager - Central

Integration Operations Manager

At Gallagher Benefit Services, you're a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it's shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We're a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you're looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

The Integration Operations Manager directs the day-to-day operation of the organization's merger partner integration, ensuring adherence to organizational policies and procedures. This senior-level role drives the implementation of established policies and procedures in the merger partner's operations, ensures guidelines are adapted across newly acquired merger partner locations and departments, oversees training, and manages the rebranding process to ensure smooth assimilation and operational efficiency. Manages integration operations workflow to ensure priority items are resourced and successful. Audits current procedures and prepares related reports. Monitors efficiency of integration operations.

Professional Standards: Oversee and ensure that the new merger partner operates in full compliance with Gallagher Standards of Excellence (GSE), Professional Standards, and company policies and procedures throughout all integration activities. Conduct GSE training for merger partner associates to familiarize them with company expectations and practices. Monitor and enforce merger partner associates' adherence to GSE and Professional Standards. DMS training coordination-- we should work this into the LC training program Professional Standards training coordination/audits for non-CS team members.

Budget & Finance: Provide comprehensive support to Branch and Regional Operations Leaders, as well as Area Presidents, to assist new merger partners in transitioning to standardized GBS branch financial processes. This includes reconciling financial reports, supporting the development of annual budgets, and monitoring branch expenses. Oversee and manage the monthly tracking and reconciliation of merger partner revenue, including commission reporting. Vendor comparison/reconciliation process -- Primary Gap analyses.

Human Resources: Support job mapping from merger partner's job titles to Gallagher standards and reporting structure. Ensure staff complete mandatory corporate training requirements. Provide BPR support (non-CS items). Escalate risk items, coordinate mitigation Facilitate AP Ops employee orientation activities Coordinate with HR Coordinate on Concierge and GCoE resource needs matters and deployment support Centralized ops integration Team morale, culture, change management monitoring and issue escalation Adoption monitoring, savings tracking (if applicable for centralized ops utilization) Integration Support (including IT, Operations and Administrative): Serve as the primary point-of-contact for the merger partner's integration-related questions and ensure an overall positive experience. Explain to the merger partner and confirm their ongoing understanding of the overall integration plan, including key milestones for each functional area and related dependencies. Ensure that members of legacy GBS integration team are sufficiently engaged and that the collective team, including the merger partner, is progressing toward timely completion of all integration milestones. Exercise judgment in escalating integration concerns to appropriate stakeholders, facilitate conversations as needed, and see the issue(s) through to resolution. Facilitate IT support for merger partners. Escalate sensitive / recurring issues to regional IT. Provide high-level support to Branch and Regional Operations Leaders and Area Presidents during the integration process. Manage workflow to ensure priority items are resourced and successful. Manage meeting logistics, etc. Branch integration support and coordination Area President and AssuredPartners leadership BOLs CSDs Liaison to regional leadership Partner with regional CS integration team Coordinate with IMO, PM Development Lead training initiatives and rebranding efforts to ensure timely adaptation to established practices, including completion of M&A-specific onboarding Journeys. Drive the implementation of new operational policies and procedures within merger partners. Provide guidance to the Integration Operations Coordinator/Analyst as needed to ensure their support aligns with and helps achieve or surpass integration targets and goals. Coordinate Dominant Priority development and deliverables Supporting member of the Regional Strategic Planning Team. Other duties as assigned by Regional Operations Leader.

The ideal candidate will have a university degree and a minimum of five years of prior relevant experience, or equivalent. Insurance industry experience is desirable. The candidate must be able to interface successfully with all levels of professionals, work effectively and cooperatively with others, keep up with current developments and trends in areas of expertise, and possess good problem-solving skills.