Customer Service Administrator

Customer Service Administrator

Join our team as a Customer Service Administrator, where you'll play a key role in delivering outstanding service and clear communication. You'll work closely with both internal teams and external clients, ensuring smooth operations and building strong relationships. This is a great opportunity to grow your skills in a supportive and dynamic environment.

In this role you will:

• Assist Account Manager, Account Executives and Producers in servicing designated group of clients or book of business as it relates to marketing, claims, administration, and sales.
• Be the go-to person for managing customer inquiries, emails, and phone communications.
• Keep records accurate, handle financial requests, and assist with tasks like processing cancellations and managing office supplies.
• Have a keen attention to detail and ability to prioritize will help ensure everything runs smoothly.
• Contribute to building positive relationships with clients and colleagues, making a real difference every day.

About You

Bachelors degree and 1+ years of related experience, preferred

Strong verbal and written communication skills

Ability to address customer inquiries with professionalism and patience

Excellent time management and organizational skills to manage priorities effectively

Strong attention to detail

Familiarity with electronic document management and basic office tools

Compensation and Benefits

We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:

Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.