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Technical Support Engineer
Monitor and troubleshoot datacenter network, platform, and applications around the clock
Cairo, Cairo, Egypt
Junior
3 weeks ago
Arpu Telecommunication Services
A provider of value-added services and mobile content solutions in the Middle East and North Africa region.
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Job Posting
You'll be monitoring the Datacenter for our organization (network, platform, and applications on 24/7). Responsible for providing the first level of resolution in troubleshooting network and software issues of all company regions and coordinate with second level support to fix the problem. Monitoring and Checking KPIs Troubleshooting windows, Linux and network (VPN) issues. Have a good knowledge of IIS, Tomcat & apache applications Can work with different tasks in a smooth and effective way. Handle different requests using a ticket system or e-mail. Deliver the knowledge needed to the customers in a simple way.
About Arpu Telecommunication Services
A provider of value-added services and mobile content solutions in the Middle East and North Africa region.