Manager, Military Family Services

Manager Of Military Family Services

The Armed Services YMCA of the USA (ASYMCA), headquartered in Woodbridge, VA, is a national nonprofit dedicated to the mission readiness and resilience of active-duty service members and their families, while helping them navigate the unique challenges of military life. The Manager of Military Family Services reports directly to the Senior VP of Military Family Services and will work collaboratively and cross-functionally with other HQ Departments and Branch leadership and staff. This position will be instrumental in providing operational, logistical and administrative support to help achieve organizational and departmental goals and measures of success for the following primary services and functions:

• Operational project management of "Core Services," as defined as, food assistance, Operation Ride Home holiday travel assistance, Operation Holiday Joy, Operation Kid Comfort deployment services, and temporary emergency financial assistance.
• Operational project management of Affiliate Partnerships with local YMCA Associations to deliver ASYMCA programs and services to military families throughout the YMCA network.
• Operational project management of a volunteer management program and a robust network of resources for internal and external audiences.

Manager of Military Family Services requires exceptional project management skills, a solution-oriented mindset, a preference for the analytical and practical, and the ability to produce Standard Operating Procedures and track spreadsheets accurately.

Essential Job Functions

Core Services

In direct collaboration with the Senior VP, this position will provide operational and logistical support for the five Core Services. Essential duties include:

• Operational planning and implementation of all Core Services including creating and maintaining Standard Operating Procedures, logic models, trainings, employee communications and other resources.
• Providing operational support for food assistance including health and safety standards, logistics, delivery, financial tracking and reporting; working collaboratively identify opportunities with national/federal partners and programs including SNAP, WIC, CACFP, SFSP, food banks, and other agencies.
• Managing day-to-day operations for Operation Ride Home holiday travel assistance service to include tracking and maintaining the financial reporting, budget development and resource allocation.
• Collaborating with branch staff and volunteers to nationally expand Operation Kid Comfort services for children of deployed parents including managing logistics, processes, partnerships, and volunteer recruitment.
• Managing day-to-day operations of temporary financial assistance services to include tracking and maintaining financial reporting and resource allocation.
• Managing monthly, quarterly and annual reporting of Core Services engagement numbers, and identifying stories and testimonials to demonstrate impact.

Affiliate Partnerships

The position will support the Senior VP with implementing a growth plan to expand the reach and results of the Affiliate network, identifying areas of opportunity and building strong relationships with Affiliate partners. Essential duties include:

• Working with existing Affiliate Partners to launch annual program, reviewing funding requests, providing recommendations on approvals, and communicate updates.
• Establishing new relationships with potential partners to grow and expand the program to new locations.
• Executing MOAs, Statements of Work, and reporting requirements, managing compliance of Standard Operation Procedures (SOP), and facilitating payment requests.
• Collecting stories, survey responses, impact statements, testimonials, photos and other assets to create reports and demonstrate impact.

Volunteerism and Resources

• Researching, establishing, and maintaining a volunteer management program with national and local opportunities, systems, recruitment, recognition and retention strategies.
• Collecting and creating a robust network of resources for staff and members that is easy to find, use and share.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• College degree OR 4+ years combined college, technical training, and/or military service required.
• 5+ years' employment experience in project management, program delivery and/or operations required.
• Nonprofit or Military/Veteran Service Organization experience is highly desirable. Military spouses and veterans are encouraged to apply.
• Excellent written and verbal communication and presentation skills.
• Highly detail-oriented and committed to accuracy.
• Takes initiative and accountability. Demonstrates sound judgement providing recommendations and making decisions.
• Fosters collaboration, cares about the success of others and the team as a whole and builds trusted relationships with internal and external stakeholders.
• Proficient in using computers, the Internet, email, Microsoft Office (Word, Excel, PowerPoint) and basic office equipment.
• Employment is dependent upon passing a background check and adhering to ASYMCA's organizational policies and procedures.

Physical Requirements/Working Conditions:

• Able to perform sedentary work including working at a workstation and performing repetitive keyboarding activities.
• Able to operate general office equipment. Visual and hearing acuity necessary to operate equipment, use telecommunication, read fine print, and utilize a computer monitor throughout the course of a normal workday.
• Able to lift and carry up to 30 pounds. Moderate physical effort is required for event management, including setting up and tearing down displays, manning booths, and providing clean up support.
• Able to travel independently 10% of the time to branch or affiliate locations in the 50 United States and District of Columbia.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Military spouses, veterans and military affiliated job seekers encouraged to apply.

Armed Services YMCA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ASYMCA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics. ASYMCA encourages applicants of all ages.

Armed Services YMCA acknowledges the minimal use of artificial intelligence (AI) technology in our initial recruitment stages. All AI use is coupled with human review and is designed to assist our team in building efficiencies and excelling at focusing on timeliness and communication in our hiring process. Our hiring teams thoroughly evaluate skills and qualifications and make all final hiring decisions.