Service Contract Manager - LIFE Safety

Service Contract Manager - Life Safety Industry

Join our team as a Service Contract Manager in the Life Safety Industry! UP TO $3,000.00 SIGN-ON BONUS!

Are you a leader experienced in alarm systems inspections and looking to advance your career with a reputable company? We have an exciting opportunity for a skilled Life Safety Service Contract Dept. Mgr. to join our team.

What you bring:

• Customer relations training/experience/skills.
• Experience supervising, coaching and developing staff.
• Field electronic experience preferred, but not required.
• Good oral/written communication skills are necessary. Must be able to work in a high volume/fast paced environment and handle multiple tasks.
• Work requires continual attention to detail in scheduling, establishing priorities, and meeting deadlines.

What we offer:

• Proven industry experience (40+ years)
• Uniforms/Uniform Assistance
• Education Assistance
• Opportunity for Growth
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• 401(k) Plan
• Life Insurance
• 9 Paid Holidays
• Paid Vacation and Sick Leave
• Employee Referral Program

Profile:

The Service Contract Manager is in charge of coordinating and managing Inspections Contracts for Life Safety Systems. Responsibilities include scheduling and managing inspectors, as well as sub-contractors.

Duties/Responsibilities:

• Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned (system inspectors and administrative assistants).
• Maintain a qualified staff. (hiring, training, coaching, progressive discipline, etc.).
• Communicate areas of accountability and performance expected of personnel assigned.
• Determine standards of performance as a basis to review the progress of personnel assigned.
• Recommend salary adjustments, transfers, promotions, and dismissals
• Ensure proper training of personnel assigned.
• Foster a cooperative and harmonious climate conducive to maximizing employee morale and productivity.
• Schedule testing of Fire, Security, and other electronic systems as required.
• Schedule sub-contractors for system inspections.
• Communicate with new customers on contractual work.
• Enter new accounts online and modify information on existing accounts.
• Ensure customer satisfaction on all contractual agreements.
• Verify proper completion of certification work with inspectors.
• Assist and coordinate with the service department on system deficiencies.
• Monitor and maintain efficiency and cost control.
• Monitor work in process.
• Maintain the company and departments assets.
• All other duties as assigned

Education & Experience:

• Requires 3-5 years of fire life safety management experience, preferred.
• NIET and other related industry experience/certifications preferred, but not required.
• Proficient computer skills.
• Fluent knowledge of MS Office Suite.
• Experience with inspections reporting tools, such as BR and Vista by Viewpoint.
• AA Degree or equivalent.

Join Us: If you are looking to build your career in the alarm systems industry and contribute to a team-oriented environment, we invite you to apply. Take the next step as an Inspections Supervisor by submitting your resume today.

ARK Systems is an Equal Opportunity Employer M/F/V/D are encouraged to apply.