About the role

This person will report to the Head of Operations, and work closely with the CEO. This team is “the navy seals” of strategy & operations @ Arketa. Our mission is to put the right people, tools and processes in place so we can hit our big company goals. We do everything from analysis & strategy to implementation. This team works cross-functionally at the company and will take on a myriad of projects in pursuit of operational excellence at Arketa.

This person has a “get stuff done” mindset, with a strong background in financial & operational modeling. They are ready to take on special projects as they arise in service of rapid & thoughtful growth. They are able to context-switch and rearrange priorities appropriately with a positive attitude.

You will work on

Finance, Accounting & Revenue.

• build and continuously improve financial and operating models for our SMB SaaS+ business
• meticulously maintain our company accounting
• support fundraising efforts with financial modeling and deck creation
• track and report on revenue progress to goals
• working collaboratively with cross-functional teams to identify opportunities to improve revenue performance, enhance the customer journey, and to drive the growth of the business
• help research and purchase the best go-to-market tech stack tech stack for our company
• set up and implement new software, train the team and codify best practices
• identify, purchase and manage best tools to pull lead lists with high quality leads
• manage lead lists, lead assignments, and lead piping info other software tools
• review and update customer contracts to align with best industry practices
• set up dashboards for business intelligence

Stripe Management. Arketa uses Stripe to process payments. The person in this role will be/become a Stripe Payments super-user. This will include but isn’t limited to:

• Create, clean, manage and organize products & pricing in Stripe
• Manage end to end renewal & price increase processes
• Analyze subscription and revenue data from Stripe
• Support and improve sales commission process for accuracy and incentive alignment
• Track and manage unpaid, past due and all non-active subscriptions
• Reach out to customers to recover past due or missing payments, and update their stripe subscriptions appropriately

People Operations. This part of the role strives to attract and retain a united team of all-stars @ Arketa. This includes, but is not limited to:

• Building company culture & brand through events, off-sites and processes that will attract the best and brightest to our fully remote team at Arketa
• Helping to design and update people policies, procedures, and trainings
• Ensure competitive benefits & perks
• Onboarding/Off-boarding: work with Head of Operations to deliver world class onboarding & off-boarding processes that attract and retain a united team of all-stars @ Arketa. New teammates will feel inspired, connected and empowered with the right knowledge and tools to succeed from the get-go.
• Off-boarding will be standardized and efficient, successfully capture institutional knowledge and learnings from transitioning teammates.
• Signs of success: alumni teammates will enthusiastically refer candidates and endorse working at the company, and will help the company grow with their feedback upon departure.
• Support the internal team with people questions and requests
• Support recruiting, interviewing, and hiring processes & communications

About you

• 1-3+ years of relevant experience, ideally in investment banking, consulting or equivalent role.
• Excellent written and verbal communication skills
• Strong financial modeling & analytical skills a MUST, esp experience modeling SMB SaaS+ businesses
• Expert with excel and google sheets
• Experience with accounting, Quickbooks, Pilot or a similar tool
• Loves to learn new software, and teaching teammates how to get the most out of software tools
• Operational and organizational excellence
• A “no task too small” mindset
• Excels at cross-functional projects
• Superb customer service instincts
• Experience or passion with wellness studios a big plus.

*Note interview will include a financial modeling exercise, cultural fit interviews, and a software working session

Arketa Diversity Statement

Arketa exists to increase access to wellness for people around the world. We believe that building a team with diverse backgrounds & perspectives from all walks of life is critical to our mission. We encourage you to apply even if your experience doesn't precisely match the job description, including those whose identities are traditionally underrepresented in tech and wellness organizations. There are many ways to wellness. We look forward to seeing yours.