Transportation Management, Customer Support Specialist II - 4895606008 - 6062

Customer Support Specialist

The Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. This is a full-time, day shift position (Monday through Friday) based out of our Uber Freight Center of Excellence in Rogers, AR. The role follows a hybrid work model, offering a flexible combination of remote and in-office work. Please note: Interviews will be conducted in person at our Rogers, AR location.

What the Candidate Will Do:

• Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives
• Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.
• Set up new Receivers, vendors, and supplier\'s locations
• Work directly with Logistics Teams to assist with shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrier regarding detention and other accessorial information
• Set up new customer and vendor users on the Transportation Management System
• Acquire solid understanding of customer business practices and workflow

Basic Qualifications:

• High school diploma or GED equivalent
• 1+ years of customer service experience /Or Transportation Experience
• Basic proficiency with Microsoft Office Suite (Outlook, Excel, Word, etc.)

Preferred Qualifications:

• LTL (Less-Than-Truckload) experience
• Knowledge of the freight or transportation industry
• Proficient in Microsoft Office Suite

Benefits & Compensation for U.S. Employees:

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight:

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world\'s goods. Today, the company manages nearly \$20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice:

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC:

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.