Technology Services Group (TSG) Technician II

Job Description

Ensures the successful execution and implementation of customized solutions and organizational initiatives by leveraging advanced root cause analysis, reporting, key performance indicators (KPIs), service level agreements (SLAs), internal cross-functional teams, and partner vendor relationships. Leads, manages, and coordinates the delivery of an exceptional customer experience for all information technology services, support, and project deployments. May require coding, programming, and/or integration with external customer technology and systems. Responsible for the daily management of cost, staffing, equipment inventory, system compliance, safety, and security of organizational resources (hardware, software, automation, and network infrastructure). Provides technical training and development to departmental resources and customers. Actively plans, monitors, and adjusts expenses to meet and exceed financial expectations and organizational metrics. Applies approved principles for evaluating and setting goals and measures to deliver results. Establishes and maintains professional working relationships with customers through face-to-face engagement, collaboration, and consultative interactions. Utilizes technology to effectively initiate, deploy, and track projects and support services 24x7. Shift: Tuesday-Saturday, 3 AM-12 PM with 1 hour lunch included

Responsibilities

• Performs technical, analytical, or maintenance work.
• Supports desktop equipment users with hardware and software planning, problem resolution, setup, integration, testing, and installation. Provides technical advice, guidance, and informal training to customers using hardware and software programs.
• Requires working knowledge and skills to perform a defined set of analytical, scientific, or operational processes. Applies experience and skills to complete assigned work within own area of expertise. Works within standard operating procedures and/or scientific methods. Works with a moderate degree of supervision.

Qualifications

• Ability to communicate highly technical information to both technical and non-technical users
• Knowledge of Microsoft Operating Systems (operating systems/software)
• Experience with VPN, Citrix, Symantec, Remote Desktop Apps, Active Directory and various Web browsers – Preferred
• Technical Certifications such as A+, Network+ - Preferred
• Technical work experience – Preferred
• Experience troubleshooting thermal printers – preferred
• Grasp, lift (from floor to shoulder height), lower (from shoulder height to floor), push, pull, carry and manipulate equipment, packages or parts weighing up to 70 pounds – Required
• Ability to travel by car to various UPS facilities – Required
• Must have a valid drivers license - Required
• Bachelor's Degree or Associate's Degree - Preferred

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.