Student Support Specialist

Student Support Specialist

The Student Support Specialist provides comprehensive support to the Office of Student Affairs to enhance the overall student experience. This role supports a wide range of student services and initiatives including student housing, student engagement, academic support, disability services, and basic needs programs. The position serves as a central resource for students, assisting them in accessing campus resources and services while providing operational support within the Student Affairs team. The campus location for this position is ASU-Newport. The Student Support Specialist reports to the Dean for Students.

Essential Duties and Responsibilities:

• Provides general student affairs support including assistance to students, staff, and visitors to the Student Affairs office.
• Serves as a point of contact for student inquiries, connecting them to appropriate campus resources and services.
• Supports core student affairs areas including: student housing, disability accommodations and accessibility services, student engagement and leadership programs, student health and wellness-Timely Care, and basic needs programs - food pantry. Other areas as needed.
• Assists with outreach efforts and communication campaigns related to student services, engagement opportunities, and student activities.
• Assists with student events, workshops, orientations, and initiatives to foster community and engagement.
• Maintains records and databases related to student support, events, and communications.
• Collaborates with faculty and campus departments to ensure integrated student support, particularly for students facing multiple barriers to success.
• Tracks student interactions and referrals using designated systems and contributes to service evaluation, assessment, and improvement efforts.
• Maintains an up-to-date knowledge base of all college and community-based resources available to students in ASUN service areas.

Student Housing Assistance:

• Support housing operations by assisting with student applications, room assignments, and housing-related questions.
• Coordinate communication between housing staff and students regarding housing updates or concerns.
• Collaborate with other campus departments including academics and athletics and promote student success.

Timely-Care Student Health and Wellness:

• Coordinate student, faculty, and staff notifications utilizing Timely Care Resources; schedule monthly email for health and wellness information to students. Provide updates for CCTV with appropriate health and wellness promotional materials.

Academic/Student Affairs:

• Attend departmental, area, divisional, and college-wide meetings where appropriate or as required by supervisor.
• Assists Dean for Students with special projects and perform other related duties as required or assigned.

Minimum Qualifications:

• Associate’s degree required; bachelor’s degree preferred. Minimum of 2 years of experience in student services, administrative support, or higher education setting.
• Strong interpersonal and communication skills with a commitment to student success and support.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.
• Proficiency in Microsoft Office Suite and Microsoft Teams.

Preferred Qualifications:

• Experience working with student support services, basic needs, student engagement, health and wellness, or disability support services.
• Familiarity with student information systems such as Banner, Navigate, or similar platforms.

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirement listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

• A minimum of an associate’s degree from an accredited institution is required, bachelor’s degree preferred. Two or more years of experience in student activities, student support, and student engagement area is preferred; related experience in higher education or equivalent combination of education and experience will be considered.

Salary and Benefits:

• The annual salary range for this position is $35,000-$40,000. At ASU-Newport, our employees are important to us. ASUN offers a competitive benefits package to all full-time employees that include, but are not limited to health, life, and long-term disability insurance, paid time off, and a retirement plan.

Responsibility for Funds, Property and Equipment:

• Shares responsibility for the maintenance and upkeep of property and equipment utilized for student affairs.

Communication Skills:

• Excellent written, oral, and interpersonal communication skills; ability to write reports and correspondences others will understand; ability to effectively present information and respond to questions from groups of students, faculty.