Social Services Assistant

Social Services Assistant

This position functions as a Youth Program Assistant (Monitoring youth or providing training instruction). Hiring Official - Stella Phillips, CSTP Deputy Director.

Special Work Requirements/Conditions:

• This position MUST be able to work shifts that can include days, nights, evenings, weekends, holidays, and inclement weather events in order to provide staffing coverage for this 24-hour facility. Shifts can be subject to change if there are necessary staffing needs.
• This position requires a valid Arkansas Driver's License and meet the eligibility requirements covered by the state insurance policy, due to transporting youth in state vehicles. Arkansas Driver Records are monitored throughout time of employment.
• Applicants hired with an out of state Driver's License MUST obtain a valid Arkansas Driver's License within 30 days of employment, and provide a 3-year Driver Record Report from state currently licensed in.
• This position will be working with at-risk youth; employees may be subject to verbal abuse from students.

Job Duties & Responsibilities:

• Oversees, evaluates, and documents staff training, performance, and personnel actions;
• Provides instructional, informational, and immediate assistance to department managers regarding policies, procedures and performance of personnel assigned under their supervision;
• Administers program principles to provide maximum opportunity for student growth and improvement;
• Observes/evaluates student/staff performance to ensure activities are conducted safely and in accordance with established rules and regulations;
• Performs other duties as assigned.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information:

Job Series: Social Services Programs - Career Path

Classification: Social Services Assistant

Class Code: SSP10P

Pay Grade: SGS02

Salary Range: $35,610 - $52,703

Job Summary:

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities:

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge and Skills:

• Strong organizational and administrative abilities.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with confidentiality.

Minimum Qualifications:

• Minimum of six months of work experience in human services programs or public service.
• Required to have a background check and child/adult maltreatment registry check.

Licensure/Certifications:

N/A

Other Job Related Education and/or Experience May Be Substituted for All or Part of These Basic Requirements, Except for Certification or Licensure Requirements, Upon Approval of the Qualifications Review Committee.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Little Rock