Social Services Assistant

Social Services Assistant

The Social Services Assistant works under general supervision and is responsible for teaching living skills to clients and assisting clients in locating necessary resources. This position is governed by state and federal laws and agency policy. The DCFS Social Services Assistant is responsible for providing support and services to DCFS families as reflected by Arkansas Practice Model.

Special Requirements:

• The ability to travel throughout the state of Arkansas.
• A current Arkansas state driver's license.
• Current auto insurance.
• May be required to work flex hours.
• Be on a 24 hour on-call rotation.
• Central Registry background checks required.
• Criminal Records check required.
• Required to carry an assigned cellular phone.
• Ability to lift to 50 pounds (i.e., picking up children).
• Willing to transport children and adult clients in your own personal vehicle.
• Driving long distances during the day and night hours.
• Special duties as assigned.

The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Position Information:

• Job Series: Social Services Programs
• Career Path Classification: Social Services Assistant
• Class Code: SSP10P
• Pay Grade: SGS02
• Salary Range: $35,610 - $52,703

Job Summary:

The Social Services Assistant provides supportive services to social workers, case managers, and clients. This role assists with administrative tasks, outreach efforts, and client referrals to ensure efficient and effective service delivery.

Primary Responsibilities:

• Assist in client intake and service referrals.
• Provide basic counseling and resource navigation.
• Maintain accurate records and case documentation.
• Support community outreach and public education initiatives.
• Coordinate scheduling and follow-ups for client services.

Knowledge and Skills:

• Strong organizational and administrative abilities.
• Excellent customer service and communication skills.
• Ability to handle sensitive information with confidentiality.

Minimum Qualifications:

• Minimum of six months of work experience in human services programs or public service.
• Required to have a background check and child/adult maltreatment registry check.
• Licensure/Certifications: N/A
• Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the qualifications review committee.

The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.

Nearest Major Market: Memphis