SME Computer User Support Specialist

SME Computer User Support Specialist Position

GovCIO is currently hiring a SME Computer User Support Specialist position for our US Coast Guard program. The position is fully remote. The responsibilities include gathering information concerning the capabilities of company products, investigating the technical capabilities of company products, and staying abreast of developments in hardware and software. The role also involves generating quantifiable requirements based on customer description, system planning and design, ensuring requirements comply through formal verification methods, translating high-level product development strategies into network and system requirement specifications, and working with other engineering disciplines to develop lower-level detailed implementation requirements. Additionally, the role establishes and coordinates development of standards, practices, and procedures related to network and system development, designs interfaces, and brings network and system elements together so they work as a whole. The specialist assesses performance using evaluation criteria and technical performance measures, serves as a customer liaison and support for business development activities, and coordinates the planning, design, and installation of equipment using knowledge of engineering and programming.

Qualifications required include a bachelor's degree with 5-8 years of system engineering experience, or commensurate experience, and clearance required up to an active Secret clearance M066.

Company Overview: GovCIO is a team of transformers passionate about transforming government IT. The company delivers innovative IT services and solutions that improve how government agencies operate and serve citizens. They need great people to help them do great things for their customers, culture, and ability to attract other great people. They are changing the face of government IT and building a workforce that fuels this mission.

What You Can Expect: During the Interview Process, there will be a virtual video interview conducted via video with the hiring manager and/or team. Camera must be on, and a valid photo ID must be presented during each interview. During the Hiring Process, there will be enhanced biometrics ID verification screening and a background check, including criminal history (past 7 years), verification of your highest level of education, and verification of your employment history (past 7 years), based on information provided in your application.

Employee Perks: At GovCIO, employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including Employee Assistance Program, corporate discounts, learning & development platform, training, education and certification assistance, referral bonus program, internal mobility program, pet insurance, and a flexible work environment. Available to full-time employees.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.