Network Operations Manager

OzarksGo Network Operations Manager

OzarksGo, based in Fayetteville, Arkansas, a telecommunications subsidiary of Ozarks Electric Cooperative, offers all-fiber gigabit internet and premium television and telephone services to Northwest Arkansas and Northeast Oklahoma. Ozarks provides its employees a comprehensive benefits package that includes competitive wages, fully paid medical and dental coverage for both you and your dependents, a 401(k) plan with robust employer matching contributions. Additionally, we provide paid time off, nine paid holidays, paid parental leave, disability benefits, life insurance, and tuition reimbursement.

Job Qualifications:

• Education: High school diploma is required. Technical degree required in such disciplines as Computer Engineering, CPA, etc.
• Experience: Five years related experience and/or training, and 2 years related management experience, or equivalent combination of education and experience.

Job Knowledge & Skills:

• Must have advanced knowledge in network administration and engineering.
• Knowledge in fiber optics including high-capacity networks including DWDM, 100gbps, 400gbps, and 800gbps interfaces.
• Extensive high-level understanding of the following skills and their application in a network environment are necessary: TCP/IP, fiber optic cabling, IPv4 and IPv6, network security, process improvement, MPLS topologies, routers, VoIP, multicast, VLAN, Linux operating systems.

Major Job Tasks:

• Oversees the day-to-day operations of the network required to provide data, voice, and video service to subscribers as well as back-office integration required for administrative support.
• Responsible for day-to-day security of networks infrastructure and service provider applications.
• Designs and implements network connectivity for layer 2 and 3 LAN and WAN connections, including documentation of network connections.
• Provides support best practices to subscriber support department to ensure optimum subscriber experience.
• Develop maintenance plans including establishing procedures for maintenance windows to minimize downtime for subscribers for all network devices for implementation of firmware and software updates and security patches and features.
• Design and implement a plan to obtain the highest level of network uptime by creating network reliability targets and create a reporting process for accountability.
• Ensure positive subscriber experience by planning for network capacity to minimize or eliminate congestion on the network.
• Maintains a safe working environment by adhering to policies, procedures, and regulations.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities may include but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding, and disciplining employees; addressing complaints and resolving problems.
• Perform any other related duties as required or assigned.

External Relationships:

• Frequent contacts with general public, patrons, or other outside representatives, wherein the manner of handling these contacts has a bearing on the organization's position and operation.

Other Requirements:

• Must be able to operate all equipment normally found in an office environment.
• Must have valid driver's license without violation, which would prohibit insurability.
• Must be able to write reports, business correspondence, and policy/procedure manuals, and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must be able to apply advanced mathematical concepts.