Medical Support Assistant

Medical Support Assistant

This Medical Support Assistant (MSA) position is in the Central Business Office of the Central Arkansas Veterans Healthcare System (CAVHS) located in Little Rock, Arkansas. Responsibilities include serving as the primary liaison between CAVHS and the contracted lodging facility for scheduling appointments. Schedules, cancels, re-schedules patient's lodging and/or consults; enters no-show information; monitors the electronic wait list; prepares for lodging visits. Interprets and verifies provider consults in accordance with VHA national scheduling guidelines. Monitors medical staff verification of lodging eligibility/entitlement for lodging benefits of all veterans using the Computerized Patient Record System (CPRS) and Consult Tool Management (CTM) systems. Advises the Veterans and medical staff of the Veteran's entitlement to lodging. Reconciles the sign-in rosters from the contracted lodging facility located in the community daily and at the end of each month. Works closely with the contracting officer representative to correct discrepancies, when identified.

Work Schedule: Monday - Friday 8:00am - 4:30pm. Schedule will be discussed during the interview. Schedule subject to change based on the needs of the service.

Requirements:

• You must be a U.S. Citizen.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements.
• Must pass pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).

Qualifications:

Basic Requirements:

• United States Citizenship.
• Experience and/or Education.

Grade Determinations:

• GS-03: Experience or Education. None beyond the basic requirements. Demonstrated Knowledge, Skills, and Abilities.
• GS-04: Experience or Education. Demonstrated Knowledge, Skills, and Abilities.
• GS-05: Experience or Education. Demonstrated Knowledge, Skills, and Abilities.

Preferred Experience:

• Excellent customer service communicating with a diverse population.
• Ability to work independently.
• Knowledge of Veteran eligibility and enrollment and entitlement for VA benefits.
• Experience in using computer systems and Microsoft Office products such as word, excel, PDF, etc.

Education Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.

Additional Information:

• During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions.
• This job opportunity announcement may be used to fill additional vacancies.
• This position is in the Excepted Service and does not confer competitive status.
• VA encourages persons with disabilities to apply.