Linux Technical Support Analyst

Linux Technical Support Analyst

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Linux Technical Support Analyst, you will be responsible for resolving technical issues within Linux servers and mission-critical systems, ensuring smooth operation and minimizing downtime.

Job Description

We are looking for a Linux Technical Support Analyst to provide technical expertise and support for Linux-based systems and applications. This position will be full-time, long-term contract, and remote. The schedule for this position will be either 8 AM to 4:30 PM EST Thursday through Monday or 12 AM to 8:30 AM EST Sunday through Thursday. Only work authorizations that will not require sponsorship now or in the future will be considered.

What You'll Do

Resolve process, application, and software issues within Linux servers, databases, and other mission-critical systems. Communicate/escalate application-related problems and issues to key stakeholders including management, development teams, end users, and unit leaders. Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved. Write technical procedures and documentation for the applications including operations and user guides. Perform routine maintenance and updates on applications and servers. Use knowledge and judgment to diagnose issues and problems as they are reported into L3 and resolve these issues as quickly and efficiently as possible. Ensure that the L3 mailbox is routinely monitored and that all inquiries and requests are resolved. Isolate problem trends and ensure that troubleshooting efforts are completed for recurring problems.

What You'll Need

Required: Bachelor's or Associate's Degree in Information Technology or equivalent combination of education and experience. Unix and Linux Command Line experience/knowledge - must be comfortable running basic commands. Knowledge of databases (SQL Server). Preferred: Exposure to C/C++ Scripting and automation. Ability to prioritize work. Excellent analytical and problem-solving skills. Exhibit punctuality and communicate effectively.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards. Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings. Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

The pay range for this position is $22 - $25 per hour. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.