IT Service Desk Specialist

Information Technology Service Desk Specialist

The Information Technology Service Desk Specialist performs day-to-day operations of administrative and Tier 1 technical support job requirements that covers IT User Services Section responsibilities, policies and procedures. This position reports directly to the Section Manager.

Examples of Work:

• Maintain current knowledge of technology and operational functions and procedures.
• Provide support to users and be the first point of contact for all Tier 1 support issues through active participation in the IT Call Center.
• Assist with the installation or troubleshooting of software and hardware, as needed.
• Assist in technology projects and their needed components.
• Provide operational assistance to end-users in a courteous and timely manner.

Minimum Requirements:

Education and experience: The educational equivalent to an associate's degree from an accredited college or university in computer science, computer information systems, or related field OR the educational equivalent to a diploma from an accredited high school plus a minimum of two years in a technical support capacity.

Knowledge, skills and abilities: Must possess understanding of basic technology concepts and jargon. Must be customer-centric and enjoy working with others. Ability to multi-task and have good time management and organization skills. Ability to utilize office productivity software such as Microsoft Office. Good communication (oral and written) skills. Ability to maintain a positive attitude. Must have high integrity and be of strong moral character. Ability to provide effective operational support.

Physical requirements: Ability to sit and stand for long periods of time. Ability to lift and carry objects up to 50 pounds with or without reasonable accommodation. Ability to operate motor vehicles for Department business.

Working conditions: This position involves periods of sitting in front a computer and working alongside end-users and other Department personnel. Flexibility to work overtime and weekends, as needed.

Licenses, registrations and certifications: Valid driver's license.

A criminal background check will be required to determine suitability of employment, and failure to meet these standards may cause the applicant to be rejected or terminated from that position.

This position does not require theoretical and practical application of highly specialized knowledge or a bachelor's degree or higher in the field; thus, this position is not eligible for H-1B visa sponsorship.

Equal Opportunity Employer